Customer Success Manager, MENA

Bidease; Dubai; Hybrid; USD 50,000 - 80,000; Full time

Job summary

Bidease, a leading mobile ad tech company, is seeking a Customer Success Manager for the MENA region. This role involves strategic account management, client education on the DSP platform, and collaborating with Sales and Media Buying teams to ensure client success. Ideal candidates will have experience in programmatic advertising with a passion for client growth.

Qualifications

• 3+ years of experience in a DSP/programmatic work environment.
• Experience in advertising technology or a related field.
• Fluent in English, both written and verbal.

Responsibilities

• Collaborate with teams to enhance client experience.
• Educate clients on platform features and strategies.
• Drive revenue and optimize client campaigns.

Skills

Communication

Analytical Skills

Adaptability

Time Management

Job description

Work Type: Contract with the potential to become Full Time

Location: Dubai, Hybrid

Bidease is a fast-growing mobile ad tech company specializing in in-app programmatic advertising. Our Demand-Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a skilled and experienced Customer Success Manager to join our dynamic team and contribute to our continued success.

Job Description:

As a Customer Success Manager for our Middle East and North Africa regions, you’ll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating and working with clients to identify and meet their business objectives to ensure success as they adopt a new platform. From training them on Bidease usage, demand-side platform (DSP) strategy, and optimization, to strengthening client relationships, you’ll become an integral part of your client’s digital strategy.

Responsibilities:

• Collaborate with cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience
• Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client
• Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization
• Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns
• Educate clients on new platform features, DSP partners, services, and relevant practices
• Educate and grow the programmatic buying knowledge of clients.

Requirements:

• Experience in advertising technology or a related field
• 3+ years of experience in a DSP/programmatic work environment
• Ability to adapt quickly to a rapidly changing technology environment
• Ability to learn complex software applications and thrive in a fast-paced, digital environment
• Excellent written and verbal communication, organizational, & time management skills
• A passion for achieving higher levels of growth and development with Bidease
• Ability to assist, manage and abide by client’s needs and work with complaints in a concise and respectful manner
• Comfortable working with multiple clients and accounts at a time across a diverse set of industries
• Ability to analyze and interpret significant amounts of data
• Ability to speak, read, and write in English fluently

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How many years of experience do you have in the programmatic advertising space? (Please specify which companies and/or clients you worked at/with in this space) *

Please explain what programmatic advertising is. Additionally, explain how you - as a Client Success Manager - have previously support businesses in this arena. *

This is a remote role that requires permanent residence and work authorization in Dubai. * Select...