Customer Success Manager - HR Technology

SupportFinity; Dubai; On-site; AED 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client experiences in HR technology across the MEA region. In this dynamic role, you'll build genuine relationships, provide hands-on support, and collaborate with teams to ensure clients achieve their goals. With a focus on creativity and teamwork, you'll celebrate every success and contribute to continuous improvement in solutions. If you're passionate about client success and eager to drive innovation, this opportunity is perfect for you.

Qualifications

• Solid experience in HR technology with a customer-centric approach.
• Excellent communication skills transforming tech insights.

Responsibilities

• Build warm relationships with clients, guiding them through HR technology.
• Collaborate with teams to create tailored client experiences.

Skills

Customer Relationship Management

HR Technology

Communication Skills

Problem-Solving

Team Collaboration

Job description

Join our vibrant team as a Customer Success Manager, we are looking for candidates with previous experience in HR technologies covering MEA region.

In this role, you'll help elevate client experience, fostering friendly and seamless onboarding that truly make a difference. Embrace a culture that values creativity, teamwork, and a commitment to success every day.

Responsibilities

• Build warm, genuine relationships with clients, guiding them through our innovative HR technology.
• Cheerfully assist customers in getting the most out of SupportFinity technology with friendly, hands-on support.
• Collaborate with product and technical teams to create seamless, tailored experiences for every client.
• Proactively check in with customers to ensure they're achieving success and to tackle any challenges together.
• Share feedback and insights in a constructive, positive manner to help us continuously improve our solutions.
• Celebrate every success, big or small, turning client wins into team wins with a grateful spirit.

Qualifications

• Passion for creating warm, lasting relationships and ensuring client success
• Solid experience in HR technology paired with a strong customer-centric approach
• Excellent communication skills that transform complex tech into friendly insights
• A collaborative attitude that welcomes teamwork and smooth cross-departmental support
• Detail-oriented mindset, always ready to listen and adapt to unique client needs
• Proactive problem-solving skills with a zest for driving innovation in HR solutions
• A genuine eagerness to learn, grow, and celebrate every success together