Customer Success Manager - Digital Marketplace, Maritime & Shipping Cluster

AD Ports Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading maritime services company in Abu Dhabi is seeking an experienced professional to lead marketplace growth and customer lifecycle management across Africa and MENA. This role involves executing marketing strategies and building localized customer success teams to enhance trust and satisfaction. Candidates should have at least 8 years in customer success or sales within digital platforms or logistics, with a strong background in emerging markets.

Qualifications

• Minimum 8 years in customer success, sales, or account management in digital platforms or logistics.
• Strong background in emerging markets, especially Africa/MENA.
• Proven success in building scalable onboarding and support models.

Responsibilities

• Lead onboarding and relationship management for B2B buyers and partners.
• Define and execute go-to-market and marketing strategies in target markets.
• Build, train, and manage localized customer success teams.
• Own customer satisfaction, escalations, and trust-building mechanisms.
• Provide structured feedback loops into Product and Tech for continuous improvement.

Skills

Market foresight

Cultural fluency

Customer insight-driven

Strong communicator

Trust-builder

Empathetic leader

Resilient

Adaptable to fast-changing environments

Tools

CRM Tools

Job description

Job Purpose

Leads marketplace growth by acquiring and supporting buyers across Africa and MENA, ensuring trust, satisfaction, and long-term adoption. Owns customer lifecycle management, escalations, and localized engagement strategies.

About the Maritime Cluster

AD Ports Group’s Maritime & Shipping Cluster is led by Noatum Maritime, a globally connected agile entity operating across multiple countries. With a fleet of over 250 vessels and decades of expertise, Noatum Maritime offers a diverse portfolio of services delivering “everything you need on the seas.”

Responsibilities

• Lead onboarding and relationship management for B2B buyers and partners
• Define and execute go-to-market and marketing strategies in target markets
• Build, train, and manage localized customer success teams
• Own customer satisfaction, escalations, and trust-building mechanisms
• Provide structured feedback loops into Product and Tech for continuous improvement

Qualifications

• Min 8 years in customer success, sales, or account management in digital platforms or logistics
• Strong background in emerging markets, especially Africa/MENA
• Proven success in building scalable onboarding and support models
• Experience leading distributed teams across multiple geographies

Required Skills

• Thinking: Market foresight, cultural fluency, customer insight-driven
• Results: Clear orientation to adoption, retention, and customer satisfaction
• People: Strong communicator, trust-builder, empathetic leader
• Self: Resilient, adaptable to fast-changing environments
• Tools: CRM Tools