Customer Success Manager - Construction

Autodesk; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading design software company is seeking a Customer Success Manager for the Construction sector. This role involves managing client relationships, enhancing adoption of the Autodesk Construction Cloud, and addressing customer challenges. Ideal candidates will have 5+ years of experience in the construction or construction technology industries, strong interpersonal skills, and the ability to communicate technology value effectively.

Benefits

Annual cash bonuses

Comprehensive benefits package

Qualifications

• Familiar with the Construction Technology Ecosystem.
• Experience communicating the value of technology and its features to customers.

Responsibilities

• Be accountable for the relationship health of a selected portfolio of accounts.
• Develop Customer Success Plans, with documented value delivered.
• Improve Autodesk Construction Cloud Adoption within these accounts.

Skills

In-depth knowledge of the construction industry and processes

Ability to travel when required

Experience in building face-to-face relationships with customers

Job description

Job Requisition ID #

25WD90881

Custom er Success Manager, Construction - Middle East, Africa

Position Overview

We are looking for Construction Technology professionals who are passionate about driving digital transformation throughout the construction industry.

Reporting to the Manager of Construction Customer Success, you will build lasting and meaningful relationships with some of the largest AECO organisations in META. You will develop and manage the Customer Success Plan and partner with the Sales Executive to plan and achieve the expansion of relationships, project adoption and revenue. You will do this through increasing the adoption of the Autodesk Construction Cloud platform and documenting value delivered.

Responsibilities

• Be accountable for the relationship health of a selected portfolio of accounts

• Develop Customer Success Plans, with documented value delivered

• Improve Autodesk Construction Cloud Adoption within these accounts by solving customer challenges with our technology. Thereby increasing Monthly Active Users, Projects and functionality in use

• Mitigate any churn risk and guide expansion discussions

• Become an expert in our Autodesk Construction Cloud Platform, in current functionality and roadmap

Minimum Qualifications

• In-depth knowledge of the construction industry and processes

• Familiar with the Construction Technology Ecosystem

• Experience communicating the value of technology and its features to customers

• Ability to travel when required

• Experience in building face-to-face relationships with customers

Preferred Qualifications

• 5+ years experience in the Construction Industry or Construction Technology Industry - (i.e. Account Manager, Customer Success Manager, Digital Lead, BIM Manager, BIM Coordinator, Project Manager, Project Engineer, Quality Manager)

• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction

• Extremely beneficial would be detailed understanding of our ACC Platform or similar CDE and Construction/Project Management solutions

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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