Customer Success Manager - Arabic speaking - Saudi Arabia

SupportFinity™; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the tech industry seeks a Customer Success Manager to foster partnerships with Signature customers. This role involves managing onboarding, renewals, and growth opportunities while ensuring customer satisfaction and success on the Salesforce platform. Ideal candidates will have extensive experience in Customer Success and fluency in both Arabic and English.

Qualifications

• Fluent in Arabic and English.
• At least 8 years of experience in Customer Success or related fields.
• Experience with Salesforce platforms.

Responsibilities

• Manage onboarding, renewals, and growth opportunities for customers.
• Build relationships with customer leadership.
• Provide guidance on Salesforce features.

Skills

Communication

Presentation

Leadership

Customer Success

SaaS

Solutions Architecture

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Marketing Cloud

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to avoid duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI, Data, and CRM. We help companies across industries connect with customers in innovative ways and empower you to grow your career and make a positive impact.

Role Description

Please note this position is for Saudi Arabia, and you will be expected to work from our KSA office once it opens later this year.

Our Signature Success Plan offers enterprise support and insights, fostering deep partnerships and expertise. The Customer Success Manager acts as a dedicated partner for Salesforce Signature customers, managing onboarding, renewals, and growth opportunities, and building strong relationships with customer teams.

Your Impact

1. Serve as the primary contact responsible for all Signature deliverables, experience, renewal, and expansion.
2. Build and maintain relationships with customer leadership and decision-makers.
3. Support customers in achieving their goals on the Salesforce platform by:
4. Coordinating the Signature Success services.
5. Providing proactive guidance on Salesforce features.
6. Advising on new Salesforce releases and addressing implementation challenges.
7. Communicating the value of Signature Success to ensure renewals.
8. Advocating for customers during high-severity issue resolutions.
9. Occasionally travel to customer sites and be available for after-hours or weekend support as needed.

Minimum Requirements

• Fluent in Arabic and English.
• At least 8 years of experience in Customer Success, Salesforce CRM, SaaS, project leadership, or solutions architecture.
• Experience with Salesforce Sales Cloud, Service Cloud, and Marketing Cloud or similar platforms.
• Over 4 years of management consulting experience.
• Excellent communication and presentation skills, capable of influencing at all organizational levels.
• Ability to translate technical concepts into business terms and vice versa.
• Knowledge of software development and design methodologies.
• Experience leading cross-functional teams to resolve customer needs.

Accommodations

If you need assistance due to a disability, please submit a request via our Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer committed to creating an inclusive workplace. We evaluate all employees and applicants based on merit, without discrimination based on race, religion, gender, age, disability, or other protected classes. Our policies ensure fair treatment in hiring, promotions, and all employment practices.