Customer Success Manager

Who We Are...

MEED was established in 1957 and is a remarkable senior management media brand that encompasses a subscription magazine and website, more than 30 C-level executive conferences, summits and breakfast clubs hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED Insight offers tailored research and in-depth analysis. Since December 2017 MEED is the brand of GlobalData Ltd.

Why join MEED

MEED is at a pivotal point in its growth journey. Following GlobalData's multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence.

Our big ambitions mean that life at MEED is fast paced, entrepreneurial and rewarding. We recognize the collective power of our people, and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.

The Role

We are seeking a highly skilled Customer Success Manager to deliver high-impact onboarding experiences and guide clients through a strategic customer journey to ensure adoption, engagement, and long-term value of our products.

It involves managing a diverse client portfolio, proactively addressing challenges, and aligning solutions with business objectives. The ideal candidate will also serve as a client advocate, leveraging data insights and collaborating cross-functionally to drive customer success and retention.

What You'll Be Doing

1. Client Onboarding & Relationship Management: Deliver engaging, high-impact onboarding experiences that position MEED Projects as a strategic partner from day one. Understand clients' business objectives and success metrics to align solutions effectively.
2. Customer Journey Ownership: Lead clients through a defined and strategic customer journey, providing guidance at key milestones to drive adoption, engagement, and satisfaction.
3. Client Portfolio Management: Manage a large volume of diverse clients with efficiency and care. Prioritize client touchpoints based on engagement, risk, and opportunity indicators.
4. Proactive & Solution-Oriented Support: Anticipate client challenges before they arise. Provide solutions that are tailored to business needs, rather than reactive fixes, ensuring long-term value and retention.
5. Insights & Reporting: Regularly analyze customer usage data, engagement trends, and success metrics to surface insights that guide client conversations and influence internal strategies.
6. Advocacy & Cross-Functional Collaboration: Serve as the voice of the customer within MEED, partnering with internal teams (analysts, editorial, research) to ensure the delivery of timely, industry-specific insights and tailored support.

Technical Experience

What we're looking for:

1. Proven experience in a Customer Success, Account Management, or Client Services role, preferably in a SaaS or B2B environment
2. Experience managing a high volume of client accounts with diverse needs and expectations
3. Strong understanding of the customer journey, with a focus on driving proactive engagement and measurable outcomes
4. Excellent relationship-building, communication, and presentation skills
5. Strong organizational and time management abilities; able to prioritize effectively across a portfolio
6. Confidence in analyzing data and translating insights into client value
7. Familiarity with SaaS platforms and/or digital tools in a client-facing context
8. Bachelor's degree or equivalent professional experience
9. Experience within the Construction industry is preferred
10. Fluency in Arabic is strongly preferred

Skills

1. Strategic thinking and consultative mindset
2. Comfortable presenting to both small and large audiences
3. Stakeholder management experience
4. Strong storytelling skills with data
5. Customer-centric with a solution-first approach
6. Collaborative, agile, and adaptable

In addition to a rewarding career, we support our MEED colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.