Customer Success Manager

DataScience LLC; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client relationships and ensure satisfaction with innovative AI and Analytics solutions. This role involves onboarding clients, providing strategic guidance, and driving customer retention through proactive engagement. The ideal candidate will possess a strong background in customer success or account management within the technology sector, demonstrating exceptional communication and problem-solving skills. Join a dynamic team committed to shaping the future of AI while making a meaningful impact on clients' business objectives. This is an exciting opportunity for those passionate about technology and client success.

Qualifications

• Proven experience in customer-facing roles, preferably in technology or SaaS.
• Strong communication and strategic thinking to drive client success.

Responsibilities

• Develop deep understanding of clients' business objectives and challenges.
• Onboard new clients and provide training for successful implementation.
• Monitor client satisfaction and collaborate with internal teams.

Skills

Customer Success Management

Communication Skills

Problem-Solving

Strategic Thinking

Interpersonal Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Computer Science

Tools

Salesforce

HubSpot

Job description

Job Description:
As a Customer Success Manager (CSM) at DataScience ME, you will be the primary point of contact for our clients, ensuring their success and satisfaction with our products and services. You will play a critical role in building and maintaining strong, long-term relationships with our customers, helping them derive maximum value from our solutions.

Responsibilities:

1. Develop a deep understanding of each client's business objectives, challenges, and success criteria.
2. Onboard new clients smoothly, providing comprehensive training and support to ensure a successful implementation of our solutions.
3. Serve as a trusted advisor to clients, offering strategic guidance on how they can best utilize our AI & Analytics Professional Services to achieve their goals.
4. Proactively identify opportunities to upsell or cross-sell additional products or services that align with the client's needs and objectives.
5. Monitor client satisfaction and engagement levels, conducting regular check-ins and gathering feedback to address any issues or concerns promptly.
6. Collaborate closely with internal teams, including Sales, Product Development, and Support, to advocate for the client's needs and ensure a seamless experience.
7. Develop and maintain a deep knowledge of our products, industry trends, and best practices, sharing insights and expertise with clients to help them stay ahead of the curve.
8. Drive customer retention and renewal efforts, working to exceed retention targets and minimize churn.
9. Track and report on key metrics related to customer success, such as adoption rates, satisfaction scores, and lifetime value, providing regular updates to leadership.

Qualifications:

1. Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
2. Proven experience in a customer-facing role, such as Customer Success, Account Management, or Consulting, preferably within the technology or SaaS industry.
3. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization.
4. Exceptional problem-solving abilities, with a keen attention to detail and a proactive, solutions-oriented mindset.
5. Strategic thinking and the ability to understand complex business challenges, offering innovative solutions to drive value for clients.
6. Proficiency in CRM software (e.g., Salesforce, HubSpot) and other relevant tools for managing customer relationships and tracking metrics.
7. A passion for technology and a willingness to stay up-to-date on the latest advancements in AI & Analytics.
8. Experience working in a fast-paced, dynamic environment, where adaptability and flexibility are key to success.

Join our team and be part of a company that is shaping the future of AI & Analytics, while helping our clients achieve their business objectives and drive meaningful impact. Apply now to embark on an exciting journey of innovation and growth!