Customer Success Manager

Farisei Services; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading company in Dubai is seeking a client services specialist to ensure effective communication with clients post-onboarding. This role involves understanding client needs, tracking satisfaction, and collaborating with teams to enhance overall client experiences. Candidates should have a Bachelor's degree, significant experience in client-facing roles, and strong communication skills.

Qualifications

• 2+ years of experience in client-facing roles preferable in consulting or service industries.
• Fluency in English; knowledge of Arabic or Hindi is an advantage.
• Strong communication and problem-solving skills required.

Responsibilities

• Serve as the main point of contact for assigned clients after onboarding.
• Understand client goals and align them with services offered.
• Prepare regular reports on client status and feedback.

Skills

Communication

Interpersonal

Problem-Solving

Customer Satisfaction

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in a related field

Tools

CRM software

Job description

Serve as the main point of contact for assigned clients after onboarding.

Understand client goals and align them with our service offerings.

Ensure timely responses to client inquiries and resolve issues effectively.

Collaborate with internal teams to improve client experiences and outcomes.

Track customer satisfaction and identify upselling opportunities.

Prepare regular reports on client status and feedback.

Requirements:

Bachelor s degree in Business, Marketing, or a related field.

2+ years of experience in client-facing roles, preferably in consulting or service industries.

Strong communication, interpersonal, and problem-solving skills.

Fluency in English; additional languages (e.g., Arabic, Hindi) are an advantage.

Familiarity with CRM software and customer lifecycle management.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]