Customer Success Manager

Aspire Technology; Dubai; Hybrid; AED 120,000 - 180,000; Full time

Job summary

A leading company in medical imaging and healthcare technology seeks a Customer Success Manager to support key healthcare partners. This role involves ensuring client satisfaction, facilitating solution integration, and driving engagement with PACS and AI-enhanced products. Candidates should have a background in healthcare IT and be proficient in both English and French, with a commitment to client needs.

Benefits

Attractive salary and incentive structure

Health coverage and comprehensive benefits

Ongoing training and career advancement

Flexible work arrangements

Qualifications

• Minimum three years working with PACS/RIS or similar healthcare IT solutions.
• Proficient in DICOM, HL7, IHE standards.
• Must be fluent in English and French.

Responsibilities

• Oversee major healthcare organizations, expanding solution usage.
• Serve as technical resource for clients, ensuring optimal use of imaging technologies.
• Lead training sessions for medical and administrative staff.

Skills

Communication

Customer-first mindset

Technical support

Education

Bachelor’s degree in IT, Biomedical Engineering, or Radiologic Sciences

Job description

Are you eager to help healthcare providers harness the power of advanced imaging solutions with AI capabilities? We’re looking for a proactive and personable Customer Success Manager with pre-sales healthcare expertise to support our clients throughout their digital transformation journey.

Location: Flexible hybrid (remote and on-site visits)

Sector: Medical Imaging and Healthcare Technology

Role overview

Join our Client’s team as the primary advocate for their key healthcare partners, guiding them through the effective use of their medical imaging platforms. You’ll play a vital role in ensuring client satisfaction, facilitating seamless solution integration and driving ongoing engagement with a suite of PACS, RIS, VNA, and AI-enhanced imaging products.

Key duties

• Oversee a roster of major healthcare organizations, identifying new opportunities to expand solution usage and deepen relationships
• Serve as the go-to resource for clients, addressing their technical needs and ensuring they get the most out of the imaging technologies
• Partner with technical and sales teams to analyse customer workflows and recommend tailored imaging solutions that address specific challenges
• Coordinate with implementation and application experts to ensure projects are delivered on time and meet client expectations
• Adjust and fine-tune system configurations to align with clinical and radiology requirements, enhancing operational efficiency
• Lead training sessions for medical and administrative staff and provide rapid support for any technical concerns
• Work alongside integration specialists to connect our platforms with hospital information systems and imaging devices
• Keep comprehensive records of client communications, system adjustments, and generate regular performance insights

Your background

• Bachelor’s degree in a relevant field such as IT, Biomedical Engineering, or Radiologic Sciences
• Minimum of three years working with PACS/RIS or similar healthcare IT solutions
• Strong grasp of medical imaging standards (DICOM, HL7, IHE) and experience with healthcare IT infrastructure
• Must be proficient in both English and French
• Outstanding communicator with a customer-first mindset
• Open to travel for client meetings and site visits holding a driving licence

Advantageous:

• Industry certifications
• Hospital or clinical IT experience
• Knowledge of data privacy regulations (HIPAA, GDPR)

What you receive

• Attractive salary and incentive structure
• Health coverage and comprehensive benefits
• Ongoing training and career advancement
• Flexible work arrangements combining remote and in-person client interaction

Recruitment process

The role has recently opened so please apply within and once your application is reviewed you will be contacted if your profile meets the necessary requirements. The customer will conduct both online and face to face interviews based on candidate location and availability.

Your consultant

Michael Deane, Senior Recruitment Consultant with a focus on placing C-Suite, VP & Senior talent, along with Technical and Business Development professionals within Healthcare Technology across the Middle East region. Michael has an extensive technical, leadership and recruitment background.

If you’re passionate about empowering healthcare professionals with cutting-edge imaging technology and thrive in a client-focused environment, we’d love to hear from you!