Customer Success Manager

Thermo Fisher Scientific Inc.; Dubai; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in scientific instrumentation is seeking a Customer Success Manager to develop their Digital Science business in the Middle East. This role involves managing existing accounts, driving new business, and ensuring customer satisfaction through regular engagement. Ideal candidates will have a strong software sales background within the scientific domain and be fluent in English and Arabic.

Qualifications

• Proven software sales and technical experience in a scientific domain.
• Experience in cooperating with local channel partners.
• Willingness to travel 50%-75%.

Responsibilities

• Develop existing Digital Science accounts and grow software and services.
• Manage customer satisfaction through regular meetings.
• Conduct quarterly account reviews and update account plans.

Skills

Fluency in English

Fluency in Arabic

New business development

Negotiation

Account Planning

Customer Management

Education

Degree in Science, Business Administration or IT

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

Business Job Title: Customer Success Manager, Digital Science – MEA

Direct Report To:Director, Sales

Group/ Division: Analytical Instruments Group/Digital Science

Career Track: Professional

Position Location: UAE - remote

Number of Direct Reports: 0

Responsibility for the development of Digital Science software and services business across the assigned territory managing and developing existing customer accounts and driving growth via new customer satisfaction. The account responsibility may be for one or several, strategic or key accounts, as well as developing accounts. This position carries a sales quota for a specific geographic area.

Responsibilities:

• Develop existing Digital Science accounts growing the software, services and support portfolio
• Successfully present our solutions for new business across the territory
• Proactively meet with customers throughout the region on a regular basis to ensure customer satisfaction
• Manage existing partner in the assigned territory and identify new partner
• Ensure implementation schedules and support activities are aligned with commitments to customers and to management
• Build commitment and closure at each stage of the sales, service and support process
• Conduct, where applicable, quarterly account reviews and updates the account plans on a regular basis to reflect progress and market changes
• Maintain and update a list of prospects along side the Account Manager
• Qualify potential opportunities early in the sales cycle and manage the pipeline to ensure that opportunities are pursued in a timely way and revenue expectations are met
• Collaborate with other groups within Thermo to implement appropriate strategies to address business opportunities and overcome obstacles

Requirements:

• Proven software sales and technical experience preferably at enterprise level within a scientific domain
• Fluency in English and Arabic (verbal and written) is mandatory, other European languages is a plus
• Scientific, Business Administration or IT degree - preferred
• Account Planning & Customer Management Background
• Experience in cooperating with local channel partners
• Ability to drive new business development activities as well as to negotiate and close sales contracts
• Willingness to travel 50% - 75%

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.