Customer Success Manager

Creatio; Dubai; Hybrid; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer relationships and drive satisfaction. In this dynamic role, you will manage a diverse customer portfolio, ensuring effective communication and collaboration with internal teams. This position offers the opportunity to work in a remote-first hybrid model, promoting a culture of care and high standards. You will be part of a vibrant corporate life, participating in events that celebrate teamwork and cultural diversity. If you are passionate about customer success and eager to make a difference, this role is perfect for you.

Benefits

Medical Insurance

Paid Leave Options

Cultural Events

Sports Competitions

Art Master Classes

Qualifications

• Experience in managing customer relationships and software implementations.
• Strong communication and project management skills are essential.

Responsibilities

• Manage customer portfolios through regular meetings and feedback collection.
• Collaborate with teams to drive implementation projects and customer growth.

Skills

Customer Relationship Management

Communication Skills

Problem-Solving

Project Management

Presentation Skills

Software Implementation

Education

Bachelor of Business Administration

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

We are looking for a Customer Success Manager, who will be responsible for maintaining and developing customer relationships.

Working on our team as a Customer Success Manager involves:

1. Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
2. Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution;
3. Developing and maintaining trusted relationships with key partners and their customers;
4. Driving customer retention and renewals by building strong relationships;
5. Collaborating with our Business Analysts, Developers, Product, Support, and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

1. Experience working with clients and launching software applications;
2. English language - level B1 +;
3. Experience in implementing/customizing corporate software;
4. Excellent communication and presentation skills;
5. Experience in problem-solving, working with customer objections;
6. Experience in conducting trainings and presentations;
7. Understanding business needs with further translation into requirements;
8. Project management experience with full-cycle corporate projects.

What you should expect from us:

1. The award-winning product (a Leader in Gartner Quadrants) to be proud of;
2. A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
3. Culture of genuine care, ownership, dedication, and high standards;
4. A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
5. Caring for your health: Creatio offers several options for medical insurance together with our medical partner;
6. Competitive pay;
7. Paid leave options for life-qualifying events, sicknesses, etc.;
8. Nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.