Customer Success Manager

Thermo Fisher Scientific; Dubai; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company in the scientific domain seeks a Customer Success Manager to oversee client accounts and drive growth in software and services. The successful candidate will have a strong background in software sales, excellent communication skills in English and Arabic, and experience in account planning and customer management. This role offers the opportunity for significant client engagement and the potential for travel.

Qualifications

• Proven software sales and technical experience preferably at enterprise level.
• Fluency in English and Arabic is mandatory.
• Experience in cooperating with local channel partners.

Responsibilities

• Develop existing Digital Science accounts growing the software, services and support portfolio.
• Proactively meet with customers to ensure satisfaction.
• Conduct account reviews and maintain prospect lists.

Skills

Software sales experience

Technical experience

Account Planning

Customer Management

Negotiation

Fluency in English and Arabic

Education

Scientific, Business Administration or IT degree

Job description

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Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Business Job Title: Customer Success Manager, Digital Science – MEA

Direct Report To: Director, Sales

Group/ Division: Analytical Instruments Group/Digital Science

Career Track: Professional

Position Location: UAE - remote

Number of Direct Reports: 0

Responsibility for the development of Digital Science software and services business across the assigned territory managing and developing existing customer accounts and driving growth via new customer satisfaction. The account responsibility may be for one or several, strategic or key accounts, as well as developing accounts. This position carries a sales quota for a specific geographic area.

Responsibilities:

• Develop existing Digital Science accounts growing the software, services and support portfolio
• Successfully present our solutions for new business across the territory
• Proactively meet with customers throughout the region on a regular basis to ensure customer satisfaction
• Manage existing partner in the assigned territory and identify new partner
• Ensure implementation schedules and support activities are aligned with commitments to customers and to management
• Build commitment and closure at each stage of the sales, service and support process
• Conduct, where applicable, quarterly account reviews and updates the account plans on a regular basis to reflect progress and market changes
• Maintain and update a list of prospects along side the Account Manager
• Qualify potential opportunities early in the sales cycle and manage the pipeline to ensure that opportunities are pursued in a timely way and revenue expectations are met
• Collaborate with other groups within Thermo to implement appropriate strategies to address business opportunities and overcome obstacles
  
  

Requirements:

• Proven software sales and technical experience preferably at enterprise level within a scientific domain
• Fluency in English and Arabic (verbal and written) is mandatory, other European languages is a plus
• Scientific, Business Administration or IT degree - preferred
• Account Planning & Customer Management Background
• Experience in cooperating with local channel partners
• Ability to drive new business development activities as well as to negotiate and close sales contracts
• Willingness to travel 50% - 75%
  
  

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Business Development, and Product Management

• Industries

  Pharmaceutical Manufacturing and Biotechnology Research

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