Customer Success Manager

AlgoSec; Dubai; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading cybersecurity company is hiring a Customer Success Manager in Dubai. This role focuses on ensuring customer satisfaction, adoption of services, and fostering strong relationships with enterprise clients. The ideal candidate will have a proven track record in customer success within the enterprise software sector, particularly in security.

Benefits

Flexible working hours

Inclusive workplace culture

Travel opportunities

Qualifications

• 5+ years in Customer Success or similar roles within enterprise software.
• Strong understanding of network security and compliance practices.
• Proven management experience with strategic and enterprise-level customers.

Responsibilities

• Drive customer adoption and monitor adoption health.
• Support renewals and identify expansion opportunities.
• Build relationships with stakeholders and document customer success stories.

Skills

Customer-first mindset

Data-driven decision-making

Project management

Consulting skills

Resilience

Tools

Salesforce.com

Gainsight

APIs

Job description

At AlgoSec, What you do matters!Over 2,200 of the world s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.We are hiring a Customer Success Manager to join our Sales team.CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec s solutions. As a CSM, you ll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You ll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion.Reporting to: VP, Global Customer SuccessLocation: Dubai,United Arab Emirates (Home office)ResponsibilitiesDrive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization. Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans. Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts. Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential. Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights. Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints. Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base. Advocate Internally: Represent the customer s voice and ensure their needs are championed across the organization. Requirements5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration. Proven experience managing strategic and enterprise-level customers with measurable success. Strong understanding of network security, governance, audit, risk, and compliance practices. Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits). Excellent consulting, project management, and data-driven decision-making skills. Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST). Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN). Resilient and adaptable in dynamic, fast-paced environments. Executive presence and ability to manage high-stakes conversations and escalations. Willingness to travel up to 50% of the time AdvantagesExperience with Salesforce.com and Gainsight. Fluent Arabic speaker.Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius. AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others.

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