Customer Success Executive

Qashio; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the FinTech sector is seeking a Customer Success Executive to join their team in Dubai. The role involves managing customer relationships, ensuring satisfaction and retention, and collaborating with internal teams to optimize the customer journey. Ideal candidates will have experience in B2B SaaS, excellent communication skills, and a proactive approach to customer success.

Qualifications

• 2+ years of experience in B2B SaaS customer success, account management, or strategic consulting.
• Proficient in English; Arabic preferred.
• Knowledge in FinTech and eagerness to learn about accounting software.

Responsibilities

• Assist with day-to-day contact for assigned accounts, building rapport and identifying opportunities.
• Implement strategies to expand accounts and drive customer satisfaction.
• Track customer engagement with Qashio’s features.

Skills

Communication

Customer Relationship Management

Problem Solving

Adaptability

Education

Bachelor's or postgraduate degree in business

Tools

CRM software

Microsoft Office

Google Workspace

Job description

The Customer Success Executive works with a high performing team of customer-centric professionals, assisting in the entire relationship with assigned customers to ensure their onboarding, implementation, training, adoption, retention, and satisfaction. They will help monitor and flag issues before they happen, and they are best at proactively looking out for our customers’ businesses and suggesting new and innovative ways to keep them succeeding as they use Qashio. In this role, they will regularly collaborate and communicate with peers in their internal team plus teams in Customer Service, Product, Support and Sales to drive results. They roll their sleeves up and get highly involved in the Qashio software to ensure they are able to implement well-thought out solutions.

Responsibilities

• Assisting with day-to-day contact for assigned accounts, building trust and rapport while identifying and documenting areas of opportunity and highlighting best practices.
• Supporting customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
• Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
• Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
• Assisting in tracking customer engagement with Qashio’s features and solutions, and reminding customers of benefits.
• Maintaining collaboration and open communication between relevant internal and external teams to achieve targets.
• Collecting and updating customer success metrics and data as directed.
• Supporting the functional integration between Qashio and clients' ERP systems.

Qualifications

• 2+ years of experience in B2B SaaS customer success, account management, product management or a strategic consulting organization.
• Proficiency in English, with Arabic language skills preferred.
• Good communication skills (verbal and written).
• Interest in FinTech and a willingness to learn about accounting software and expense management systems.
• Familiarity with CRM software and Microsoft Office and Google Workspace suites.
• A bachelor’s or postgraduate degree in business or related fields would be a plus.
• Relationship management skills and a can-do attitude when presented with challenges.