Customer Success Executive

CleverFlow; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

CleverFlow, a leading no-code application platform, seeks a Customer Success Executive to join their Dubai team. The role involves creating effective client onboarding and training programs to ensure successful adoption of their solutions, enhancing customer retention and satisfaction in a dynamic work environment.

Qualifications

• Proficiency with no-code tools and learning the CleverFlow platform quickly.
• Prior experience in customer success or account management is a plus.

Responsibilities

• Design and deliver comprehensive onboarding and training programs for clients.
• Support customer retention by addressing needs and resolving inquiries.
• Foster strong relationships to drive satisfaction and loyalty.

Skills

Customer Support

Account Management

Communication

Interpersonal Skills

Data Analysis

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

Company Description

CleverFlow is a no-code application platform designed to transform business operations without the need for technical expertise. It offers custom models, workflows, and analytics tailored to fit unique business needs. CleverFlow’s intuitive drag-and-drop interface allows anyone to design, automate, and scale processes effortlessly. Built cloud-based from the ground up, it ensures accessibility anytime, anywhere, with no installations or updates required. Our mission is to democratize business automation, making it accessible and efficient for businesses of all sizes and industries.

Role Description

This is a full-time on-site role for a Customer Success Executive, based in Dubai, United Arab Emirates.

In this role, your primary responsibility will be to design and deliver comprehensive onboarding and training programs, ensuring clients seamlessly adopt and maximize the value of our solutions. You will guide new customers through personalized onboarding journeys and provide engaging training sessions to empower their success.

Additionally, you will support customer retention and growth by proactively addressing client needs, resolving inquiries, and fostering strong relationships to drive satisfaction and loyalty. Join our team to make a meaningful impact in a fast-paced, innovative environment!

Qualifications

• Comfort with software, no-code tools, and learning CleverFlow’s platform quickly
• No programming knowledge required but a grasp of platform is key
• Proficiency in Customer Support and Account Management
• Excellent communication and interpersonal skills
• Ability to analyze usage data, identify at-risk accounts, and drive success strategies.
• Ability to work independently and as part of a team
• Bachelor’s degree in Computer Science or Information Technology
• Prior experience in a customer success or account management role is a plus