Customer Success - Events

28 Lightbulbs; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

28 Lightbulbs is seeking a dynamic Customer Success Specialist for events based in Dubai. This role involves managing event invite lists, enhancing guest experiences, and coordinating with multiple teams to ensure successful events.

The ideal candidate should have 2–4 years of experience in Customer Success or Event Management, be familiar with the UAE market, and possess strong communication and organizational skills. A passion for Architecture and Design is essential.

Qualifications

• 2–4 years of experience in Customer Success, Events, Community, or Account Management.
• Experience within the UAE market, preferably in design, media, luxury, or lifestyle sectors.
• Strong written and verbal communication skills.

Responsibilities

• Curate and manage event invite lists.
• Drive the RSVP lifecycle for attendance.
• Coordinate with content capture teams for events.

Skills

Customer Success

Event Management

CRM Systems

Stakeholder Engagement

Networking

Attention to Detail

Tools

HubSpot

Job description

Career Opening: Customer Success Specialist – Events

The Role

We are seeking a high-energy, organized, and charismatic Events Customer Success Specialist to join our Dubai team. The ideal candidate will drive attendance, engagement, and experience across our UAE‑based events, while building and maintaining strong relationships within the Architecture & Design community.

Key Activities

The operational responsibilities of this position include:

• Curate and manage event invite lists from Love That Design’s Architecture & Design database.
• Enrich and segment stakeholder data for UAE‑based events and activations.
• Drive the full RSVP lifecycle to ensure strong and relevant attendance.
• Serve as the primary point of contact for designers, partners, and event guests.
• Coordinate with Videography, Editorial, and Marketing teams to support content capture and publishing.
• Support on‑site event execution and enhance guest experience.
• Manage vendor coordination, purchasing, and budget tracking.
• Ensure every partner interaction reflects Love That Design’s brand positioning.
• Currently based in the UAE.
• 2–4 years of experience in Customer Success, Events, Community, or Account Management.
• Experience within the UAE market (design, media, luxury, or lifestyle sectors preferred).
• Familiarity with CRM systems (HubSpot preferred).
• Confident and comfortable in professional networking environments.
• Highly organized with strong attention to detail and ability to manage multiple timelines and priorities.
• Polished and professional in written and verbal communication.
• Strong stakeholder engagement and relationship‑building skills.
• Able to work independently while collaborating across teams.
• Passionate about Architecture, Interior Design, or the creative industries.
• UAE Driving License required.