Customer Success Coordinator

Maersk; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Maersk is seeking a Customer Success Coordinator in Dubai to ensure seamless client experiences by managing training bookings, supporting sales, and strengthening relationships with small accounts. The role focuses on coordinating with internal teams, maintaining documentation in the ADM system, and driving customer satisfaction and growth.

You will work closely with sales and delivery teams, handle inquiries, and look for opportunities to upsell Maersk Training services while maintaining

Qualifications

• Bachelor or Master’s degree or equivalent.
• Prior experience in sales support or customer success is a plus.
• Strong communication and relationship-building skills.
• Proficient in Windows Office.

Responsibilities

• Manage training bookings: oversee scheduling of trainings from sales deals.
• Support inside sales efforts: handle inquiries, leads follow-up.
• Develop existing client relationships: identify opportunities and needs.
• Assist with sales support: provide administrative support to the sales team.
• Ensure customer satisfaction: be the main contact for small accounts.
• Coordinate with internal teams: liaise with sales, training delivery, BSS and operations.
• Upsell and cross-sell training solutions: identify opportunities to offer Maersk Training services.
• Maintain ADM: keep accurate records in the ADM Booking System for transparency and revenue tracking.
• Attend internal meetings and training: stay updated on offerings and best practices.
• Attend Customer Meetings: engage with clients to understand needs and discuss solutions.
• Office Administration: handle office premises, IT contact, logistics and related projects.

Skills

Communication skills

Self-driven

English fluency

Education

Bachelor's/Master's degree

Tools

Microsoft Office

Job description

Are you our new Customer Success Coordinator in Dubai

As our new Customer Success Coordinator we look at yourself ensuring seamless client experiences by managing training bookings supporting sales efforts and strengthening client relationships. This position focuses on assisting with sales support coordinating with internal teams and ensuring smooth execution of training services to drive customer satisfaction and business growth.

Key Responsibilities

• Manage training bookings: Oversee the scheduling of trainings from sales deals ensuring smooth delivery and alignment with client expectations.




• Support inside sales efforts: Handle inbound inquiries follow up on leads and proactively engage with small and direct accounts to drive additional business.




• Develop existing client relationships: Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.




• Assist with sales support: Work closely with the sales team to provide administrative support and manage client communications.




• Ensure customer satisfaction: Serve as the main point of contact for small and direct accounts addressing inquiries resolving issues and ensuring a high level of service.




• Coordinate with internal teams: Liaise with sales training delivery BSS and operations teams to ensure seamless execution of training services.




• Upsell and cross-sell training solutions: Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.




• Maintain ADM: Maintain communication logs with customers and the ADM (Administrate) Booking System: Keep accurate records of client interactions sales opportunities and training bookings and event scheduling to ensure transparency efficiency and accuracy in YTD Revenue.




• Attend internal meetings and training: Stay informed about new offerings company updates and best practices to enhance customer interactions.




• Attend Customer Meetings: Engaging with clients to understand their needs discuss solutions and build strong relationships




• Office Administration: Maintenance of the Office Premises IT point of contact Logistics coordination In-House Courses Management Miscellaneous Projects VR Demonstrations Simulator Demonstration Lunch Orders

We are looking for

We are looking for a person with a Bachelor/Masters Degree or similar. You may be newly educated but professional experience will be an advantage especially Sales and Business Development. The key point is that you are highly motivated to achieve results and ensure customer retention. We anticipate that you have an appropriate level of hands- on experience and generally the following qualifications:

• Must be highly self-driven and result oriented




• Must have excellent communication skills




• Experience working in Window Office package




• Service minded with a high drive




• A structured way of working showing attention to detail




• Fluent in English both verbally and in writing

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Required Experience:

IC