Customer Experience AgentAssociate

Maersk; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Maersk UAE seeks an Operations Agent to manage the end-to-end shipment lifecycle, coordinating file creation, plan execution and daily updates with customers and internal teams. You will actively track shipments, communicate deviations, and ensure smooth inland delivery in collaboration with stakeholders.

The role demands strong stakeholder management, organizational skills, and a proactive, solution-oriented approach, with attention to local regulations and continuous improvement in operations.

Qualifications

• Excellent stakeholder management and communication skills.
• Very organized proactive and dynamic.
• Prioritization capabilities.
• Understanding of the local regulations.
• Strong execution mindset.
• Solution oriented.
• Analytical.
• Team player.
• Customer oriented.
• Cost conscious and optimization.
• Continuous improvement.

Responsibilities

• Own the end-to-end shipment lifecycle for own customers and ensure smooth execution with internal stakeholders.
• Coordinate file creation, plan execution, daily EDI updates (SO/PO) and reporting in operational systems.
• Onboard customers and build strong, collaborative relationships, aiming to exceed customer expectations.
• Proactively track shipments and notify customers of deviations with potential solutions.
• Liaise with suppliers to prepare transport plans and ensure compliant performance.

Skills

Stakeholder management

Communication skills

Organized

Proactive

Prioritization

Local regulations

Execution mindset

Solution oriented

Analytical

Team player

Customer oriented

Cost optimization

Continuous improvement

Job description

The Operations Agent has the ownership of the operational execution across Ocean and Logistics and is responsible for file creation coordination and closure of shipment filesCreation and execution of customer shipments according to the implementation plan and customer requirements with regards to QHSE and reportingUnderstanding of external factors impacting Customers supply Chain &understand their sense of urgency service needs drivers and desires.Ability to align with customer expectations upfront & to be able torespond with suggested solutionsBe the primary point of contact for own customers and ensure smoothexecution of the end-to-end shipment lifecycle including the inland delivery by working closely withthe customer as well as internal stakeholders.Proactively track shipments and notify customers of relevantdeviations from the transport plan including potential solutions oralternatives.Onboard customers and build strong and collaborative relationships with willingness to go the extra mile towards the customers & with focus onproviding solutions.

Liaising and preparing transport plan with suppliers

Accountable for :Day to day customer RelationshipDaily operational executionDaily EDI updates SO/PO & file creation in operationel systemsValue to Maersk (efficiency automation and standardisation) Protecting CSI for third party (non-Maersk) suppliers and partners.Ensure execution and reporting as per compliance requirements

Critical CompetenciesExcellent stakeholder management and communication skillsVery organized proactive anddynamicPrioritization capabilitiesUnderstanding of the local regulationsStrong execution mindsetSolution orientedAnalyticalTeam playerCustomer orientedCost conscious and optimizationContinuous improvement

This role is only for UAE Nationals with a family book

Were committed to embracing the rich geographical diversity present in the communities where we operate including here in the UAE. Alongside our dedication to fostering an inclusive workplace environment were actively supporting Emiratization initiatives set forth by the UAE government ensuring the meaningful and efficient employment of its citizens. While we welcome applications from all qualified candidates for this position we are currently prioritizing candidates that hold a UAE Family book.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website apply for a position or to perform a job please contact us by emailing .

Required Experience:

IC