Customer Success Associate - (Dubai)

qlub; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Success Associate to enhance the dining experience through seamless payment solutions. In this dynamic role, you will onboard and train restaurant teams, manage client accounts, and analyze data to drive operational improvements. Your entrepreneurial spirit and strong communication skills will be vital in upselling products and fostering relationships. Join a fast-paced environment that thrives on growth and collaboration, where your contributions will make a significant impact in the hospitality industry.

Benefits

Exciting fast-paced environment

Opportunity for growth

Collaborative team

Impactful role in product development

Qualifications

• 2-3 years of experience in a client-facing role.
• Strong analytical and problem-solving skills.

Responsibilities

• Onboard and train restaurant teams on qlub.
• Manage account relationships and foster growth.
• Analyze data to identify insights and improve operations.

Skills

Analytical skills

Problem-solving skills

Communication skills

Relationship-building

Fluency in English

Fluency in Arabic

Education

Relevant business degree

Tools

Excel

Google Sheets

Job description

Who are we?

Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology allows customers to pay in seconds by scanning a QR code—no app download required. We offer Pay-at-Table QR payments, Digital Menus, Order-and-Pay tech, Payment Links, and SoftPOS terminals, streamlining the entire payment process for diners and restaurants. Additionally, splitting bills with friends is made easy!

We help restaurants focus on providing exceptional dining experiences by removing payment hassles, increasing table turnover, and improving operational efficiency, which boosts profits. Features like analytics, instant tipping, reviews, and automated accounting empower restaurants to thrive in today’s digital-first world.

The role

As a Customer Success Associate, you will onboard and train restaurant teams on qlub, manage client accounts, analyze data for operational improvements, collaborate with the product team to enhance qlub, implement process improvements, and upsell additional products to existing clients. Your responsibilities include:

1. Onboarding restaurants (in-person and virtually), training their teams, and ensuring they derive value from qlub.
2. Managing account relationships and fostering growth.
3. Analyzing data to identify insights and improve operations.
4. Working with the product team to enhance qlub and influence the global product roadmap.
5. S suggesting process improvements and implementing current processes.
6. Upselling and cross-selling qlub products to existing clients.

What are we looking for?

• A relevant business degree.
• Fluency in English and Arabic.
• Up to 2-3 years of experience in a client-facing role.
• A valid driver’s license and vehicle for on-site visits.
• An entrepreneurial spirit, ownership mindset, and willingness to roll up sleeves.
• Availability to be on the ground during peak lunch/dinner services to ensure smooth operations.
• Experience in management positions within hospitality.
• Strong analytical and problem-solving skills, with proficiency in Excel/Google Sheets.
• Exceptional communication and relationship-building abilities.
• A desire to build something big and make a measurable impact.
• Self-motivation and a result-oriented mindset, proactively seeking to reach and exceed targets.

Why join qlub?

• Be part of an exciting, fast-paced environment, growing from an early-stage start-up into a global organization.
• Drive growth and contribute to the development of new products and features.
• Work with highly motivated individuals passionate about improving the customer experience at table-service restaurants.

If this sounds like you and you're excited about this opportunity, Apply now.