Customer Success (Arabic-speaking preferred)

Winnow Limited; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the technology sector is seeking a Customer Success professional to join their growing operations team in Dubai. This role involves implementing solutions for clients in the MENA region, fostering relationships, and driving success through excellent customer service. Ideal for candidates seeking to further their careers in a meaningful environment, this hands-on position will require travel and a proactive approach to problem-solving.

Qualifications

• Degree educated, ideally with experience in Client Success or related fields.
• Intermediate Excel and working knowledge of Word and PowerPoint required.
• Open to candidates without Customer Success experience but willing to learn.

Responsibilities

• Manage project plans and support clients during onboarding.
• Build relationships and tailor solutions to ensure client success.
• Analyze client reports and work collaboratively with internal teams.

Skills

Problem Solving

Customer Service

Data-Driven

Communication

Education

Bachelor’s Degree

Tools

Excel

Word

PowerPoint

Job description

Customer Success (Arabic-speaking preferred)

This is an opportunity to join an exciting organisation and help us propel our growth at what are truly the most exciting and dynamic points in time in our business. You will work alongside a driven team who are motivated by building an exciting business and leaving the world a better place than we found it.

About the Operations team

The Operations team are responsible for the on-boarding and implementation of our technology across new customers, as well as ensuring on-going success once the system is up and running on client sites. The goal successful pilots with early clients, such that they quickly become key clients deploying our technology on a national and international scale.

The team manage the processes, systems and controls which enable our business to successfully scale and grow. The team continually review these processes to provide innovative enhancements to achieve operational excellence, which in turn enable the company to meet its strategic objectives.

Our Operations team consist of over 20 colleagues who are based in London, Dubai, Singapore and Chicago.

About the Role

This is an exciting opportunity for a Customer Success person to play an instrumental role on implementing our technology in our growing markets in MENA. This role might suit someone looking for their first permanent opportunity, or equally a second jobber wanting to build on some work experience they have gained already. This is a hands-on role that involves daily interaction and support for clients, addressing their needs directly.

If you are a driven and entrepreneurial candidate with strong problem-solving skills who is excited about supporting exciting projects and delivering outstanding results, we would love to hear from you.

This role will involve regional and international travel. You should be comfortable to spend around 25% of your time travelling.

Key objectives

As a Customer Success person, you will be responsible for providing our new clients with an extraordinary experience. You will be responsible for managing project plans, helping our clients to on-board, implement the solution, drive reductions and sustain change using our systems. The full scope of your role will be discussed in detail at the interview, however typical tasks might include:

• Build strong relationships with clients ensuring they are bought into making Winnow system successful
• Understand clients current situation and needs to tailor the best solutions for them
• Take a consultative approach to keep clients engaged in utilizing Winnow system to manage their food waste reduction
• Proactively analyze client reports and troubleshoot with the client where needed
• Manage KPIs jointly with the client and Winnow's senior team members to ensure that the system is delivering a strong business case, implementing changes where necessary
• Collaborate closely with internal teams in different deparment (Product, Finance, Customers Support, etc.)
• Take initiatives to improve internal processes and procedures (in line with Winnow Int l)

Desired Candidate Profile

Education and experience:

• You are likely to be least degree educated
• You will have gained work experience ideally within a multi-national organisation in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity
• You have an intermediate level of Excel and working knowledge of Work and Powerpoint
• You are looking for a second role to broaden your experience while contributing to a meaningful mission. That said, we re also open to individuals without prior Customer Success experience who are eager to build a career in this area.

Personal Attributes:

• You are results driven and highly motivated. You are a, data driven person who can use data to track the success of your clients
• You have proven experience of knowing what it takes to provide consistently first-class customer service to external customers, remaining calm and measured even when dealing with the most demanding individuals
• You are comfortable taking ownership and accountability for your work whilst working effectively as part of a larger team and with limited supervision
• You have experience working as part of a global team and building positive relationships with internal and external individual across borders
• With excellent communication skills you are a confident and articulate presenter. You communicate clearly in both written and spoken language. You listen attentively and are experienced in building successful relationships at all levels from CEO to analyst
• You are persuasive and personable and find building relationships with your customers enjoyable
• You have excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data. You take your time to get things right first time
• You are able to organise self, including effective scheduling, prioritisation and time management skills, managing multiple tasks in parallel and completing tasks to tight deadlines

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