Customer Success Account Manager

Microsoft; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A leading technology company in Dubai is looking for a Customer Success Account Manager (CSAM) to drive customer engagement and ensure successful adoption of Microsoft products. The ideal candidate will have over 8 years of experience in customer success or sales management and a solid technical background. This position offers opportunities for career growth and cloud transformation expertise.

Benefits

Healthcare

Educational resources

Parental leave

Qualifications

• 8+ years of experience in customer success, sales management, or consulting.
• 12+ years of relevant experience for preferred qualifications.
• Strong technical understanding of cloud platforms.

Responsibilities

• Develop engagement strategies with customers and stakeholders.
• Align Microsoft solutions to meet customer needs.
• Drive strategic conversations to promote customer adoption.

Skills

Customer Success

Sales Management

Solution Delivery

Stakeholder Management

Education

Bachelor's Degree in Information Technology or related field

Master's Degree in relevant fields

Job description

Overview

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. We build on our values of respect, integrity, and accountability to create an inclusive culture where everyone can thrive at work and beyond.

Our Customer Success team aims to enable customers to accelerate business value through exceptional experiences leveraging Microsoft’s products and services, driven by our people and culture.

Are you a technology professional passionate about Customer Centricity and Usage? Do you aspire to help enterprise customers maximize the benefits of Microsoft products and services? Do you thrive on making your customers successful in their cloud transformation projects? Join our CSU team and help customers achieve faster business outcomes with technology that delivers more.

As a Customer Success Account Manager (CSAM), you will be the primary leader for consumption, usage, and delivery, partnering with customers to realize their value across our cloud platforms. Leveraging your technical expertise, business insight, and industry knowledge, you will manage post-sales consumption, support orchestration, and align resources to achieve customer outcomes. This role offers an opportunity for career growth, delivery management, and cloud and industry expertise development.

Qualifications

Required / Minimum Qualifications :

• Bachelor's Degree in Information Technology, Computer Science, Business, or related field AND 8+ years of experience in customer success, sales management, solution delivery, practice management, consulting, or portfolio management.
• OR Master's Degree in relevant fields AND 6+ years of relevant experience.
• OR equivalent experience.

Preferred Qualifications :

• Bachelor's Degree AND 12+ years of relevant experience.
• OR Master's Degree AND 10+ years of relevant experience.

Responsibilities

Customer Relationship Management

• Develop and coach engagement strategies with customers, partners, and stakeholders. Build strategic relationships to ensure quality delivery and health, focusing on business outcomes aligned with Microsoft strategies.
• Identify, influence, and communicate with key technical and executive stakeholders, guiding conversations to achieve customer objectives and map internal roles to customer priorities.
• Combine insights from industry and customer data to develop account plans supporting business transformation, and lead support and consumption programs.

Technical Relevance

• Align Microsoft solutions across cloud platforms to meet customer needs. Articulate technical capabilities, advocate for Microsoft solutions, and enable digital transformation.

Customer Success Leadership

• Drive strategic conversations demonstrating alignment with customer goals. Promote adoption, develop roadmaps, and influence decision-making to foster transformation.
• Develop and deliver strategic plans, manage delivery programs, and mitigate risks. Lead delivery reviews and manage escalations to ensure alignment and successful outcomes.
• Monitor and address blockers to consumption, optimize usage, and identify growth opportunities through data analysis and feedback. Develop and execute Customer Success Plans to meet customer and account priorities.

Benefits and perks vary by employment type and location, including healthcare, educational resources, discounts, savings, parental leave, giving programs, networking opportunities, and more.