Customer Solutions Manager, SSA at Amazon Web Services

Amazon Web Services; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

Amazon Web Services in Dubai is seeking a Customer Solutions Manager to take end-to-end ownership of diverse projects, interfacing with sales, solutions architecture, support, product, professional services, and partners.

You will be a trusted cloud advisor, coaching customers on AWS services, driving migration programs, and ensuring a great customer experience across cloud transformations.

Qualifications

• 5+ years of customer-facing work engaging with executives or partners to solve business problems with advanced technologies.
• 5+ years of leading large-scale technical or engineering programs with proven leadership and benefits realization.
• Bachelor's degree in science, technology, engineering, math, business or equivalent.

Responsibilities

• Own cloud transformational programs spanning technical, operational, organizational, and education aspects.
• Be the customer voice to AWS leadership, product and engineering teams.
• Coach customers on AWS services and support migrations and modernization projects.

Skills

Customer-facing experience

Program management

Stakeholder management

Education

Bachelor’s degree in science/engineering/business

Tools

PMP

SCRUM/Agile

SAFe

Job description

Customer Solutions Manager, SSA at Amazon Web Services in Dubai, DU, AE. This Full time on site position offers great opportunities for career growth.

At Amazon Web Services we are leading the cloud revolution.

As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer.

Key job responsibilities

The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

About the team

Technical Solution Architects for SSA Region

BASIC QUALIFICATIONS

• 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

• PMP certification, or SCRUM/Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.