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Sapaad Software Private Limited is looking for a Customer Solutions Engineer to bridge the gap between users and products. In this role, you will engage with customers, provide solutions, and enhance user experience through various support methods in a dynamic software environment.
Sapaad (http://www.sapaad.com) is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on.
Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape.
THE OPPORTUNITY
Sapaad builds world-class global products used by thousands of customers from diverse nations and cultures. TheCustomer Solutions Engineer is the bridge between our customers and our products understanding customer requirements or issues and, empowered by strong product knowledge, proposing solutions via email, phone, live chat, or in person.
The Customer Solutions Engineer is part product ambassador, part educator, and part customer growth hacker. You ll have the opportunity to lead consultations, host webinars, and create content that helps users get the most out of our products. As the product s first face to the world and the voice of the customer within the company, you will help build brand loyalty, strengthen customer retention, and shape positive user experiences.
We re looking for dynamic, creative individuals eager to work in an exciting, product-based software company. You must have a passion for web and mobile technologies and a firm belief that great user experience is the secret behind every great product. You ll be part of a team of exceptional creators in a fast-paced environment, delivering and supporting world-class software.
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