Customer Services Support Officer

ADIB Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Dubai seeks a Customer Services Support Officer to provide exceptional service and support to the customer service team. Key responsibilities include managing applications, ensuring compliance with banking policies, and maintaining customer satisfaction. Ideal candidates will have previous banking experience and strong problem-solving abilities.

Qualifications

• Previous banking experience in a similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset products.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Ensure compliance with bank policies and resolve customer queries.
• Co-ordinate and liaise with other departments professionally.

Skills

Good problem-solving skills

Excellent communication skills

Good data processing skills

Excellent decision-making skills

Job description

Description

Role: Customer Services Support Officer

Location: Dubai

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Key Accountabilities of the role:

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.
• Ensure customer queries are resolved with agreed TAT
• Positive customer feedback
• Deliver professionalism when dealing other departments

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills

Previous experience required (if any):

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process procedures and internal systems
  

Required Experience:

Unclear Seniority