Customer Services Support Officer

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi seeks a Customer Services Support Officer dedicated to delivering exceptional customer service. The role involves managing finance applications, troubleshooting issues, and ensuring compliance with bank policies. Ideal candidates should have banking experience and excel in communication and problem-solving.

Qualifications

• Previous banking experience in a similar role.
• Knowledge of regulated financial services.
• Understanding of asset products.

Responsibilities

• Deliver excellent customer service.
• Ensure timely opening and closing of applications.
• Prepare finance applications and obtain approvals.
• Resolve customer queries within agreed TAT.

Skills

Data processing

Problem-solving

Communication

Decision-making

Job description

Description

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose: Deliver excellent customer service in accordance with agreed standards.

Key Accountabilities of the role:

• Open and close applications on time.
• Ensure proper implementation and follow-up with timeliness.
• Prepare finance applications and obtain necessary approvals.
• Perform efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible, exceed customer expectations.
• Coordinate and liaise with other departments professionally.
• Participate in regular review and development meetings with key stakeholders.
• Prepare and provide monthly reports.
• Keep records and details of actions taken.
• Support customer service agents.
• Provide technical help to colleagues if required.
• Ensure compliance with bank policies.
• Perform other tasks as specified by management.
• Ensure customer queries are resolved within the agreed TAT.
• Maintain positive customer feedback.
• Deliver professionalism when dealing with other departments.

Specialist Skills / Technical Knowledge Required for this role:

• Display flexibility in dealing with other team members.
• Good data processing skills.
• Good problem-solving skills.
• Excellent communication skills.
• Excellent decision-making skills.

Previous experience required (if any):

• Previous banking experience in a similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset products.
• In-depth understanding of internal process procedures and internal systems.
• This position is for UAE Nationals only.

Required Experience:

Unclear seniority level.