Customer Services Representative - RAK

Antal International; Ras Al Khaimah; On-site; AED 40,000 - 60,000; Full time

Job summary

A European MNC in Ras Al Khaimah is seeking a Logistics Coordinator/Customer Service Representative. The role focuses on delivering excellent customer service, managing orders, and ensuring quality assurance. Candidates should possess strong communication skills and a Bachelor's degree.

Qualifications

• Experience in a similar role is preferred.
• Ability to manage workload effectively.

Responsibilities

• Handling orders and enquiries from customers.
• Maintaining an accurate price list for orders.
• Updating sales order schedules and liaising with customers.

Skills

Communication

Attention to Detail

Organizational Skills

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Our client, a European MNC manufacturing company based in Ras Al Khaimah, is hiring for the position of Logistics Coordinator/Customer Service Representative. Candidates should be willing to relocate to Ras Al Khaimah.

Position: Logistics Coordinator / CSR - Ras Al Khaimah (MNC Manufacturing)

Reporting To: Customer Service Manager

Purpose of Job: To ensure excellent customer service while maintaining quality assurance procedures. The role involves promptly and accurately handling all orders and enquiries, working towards departmental performance targets.

Key Responsibilities:

1. Customer Service:
2. Taking telephone orders and enquiries from internal and external customers.
3. Maintaining an accurate and up-to-date price list for all orders/enquiries.
4. Entering direct sale and consignment stock orders and processing returns.
5. Preparing and issuing credit notes.
6. Updating sales order schedules and liaising with customers, account managers, and works personnel regarding delivery requirements.
7. Checking, resolving, and advising on order progress procedures.

Qualifications and Skills:

• Bachelor’s degree.
• Working knowledge of Microsoft Word and Excel.
• Strong communication skills.
• Ability to manage workload effectively.
• Attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Good organizational skills.
• Experience in a similar role is preferred.

Employment Details:

• Type: Full Time

Industry:

• Metals
• Steel
• Iron
• Aluminium
• Fabrication

Keywords:

• Logistics Procurement
• Consumer Support
• Support Services
• Administration
• Logistics
• Logistics Coordinator

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