Customer Services Executive Warehousing

Fleet Line Shipping Services L L C; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in shipping services seeks a Customer Service Executive to enhance client interactions and manage operational tasks. The role involves ensuring effective inventory management, updating shipping documents, and providing excellent customer service. Candidates should be adept in customs documentation, WMS, and convey a strong ability to handle challenges.

Qualifications

• Familiarity with Dubai customs and Jebel Ali Free Zone documentation.
• Hands-on experience with Excel and WMS functionality.
• Strong customer service skills required.

Responsibilities

• Interact and communicate with customers and suppliers.
• Ensure accurate WMS entries of orders.
• Assist warehouse operations and manage tasks.

Skills

Customer service capabilities

Effective communication

WMS knowledge

Microsoft Office (Excel)

Job description

Responsibilities:

1. Interacting and communicating with customers, internal departments, and suppliers.
2. Updating the receipts and deliveries of consignments promptly.
3. Ensuring accurate WMS entries of inbound and outbound orders for effective inventory management and preparation of appropriate shipping documents.
4. Assisting the warehouse operations team in scheduling tasks for optimum resource utilization.
5. Addressing issues and escalating them to ensure operations are well-managed and customers are satisfied.
6. Updating the costs and preparing billing information for invoicing.

Preferred qualifications:

• Familiarity with Dubai customs and Jebel Ali Free Zone documentation and procedures.
• Hands-on experience using Microsoft Office, especially Excel.
• Knowledge of WMS functionality.
• Understanding of warehouse operations, customs documentation, and transportation.
• Strong customer service capabilities with an ability to handle challenging situations and communicate effectively.

Position: Customer Service Executive

Location: United Arab Emirates