Customer Services Executive - Beverages

IFFCO Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the FMCG sector is seeking a Customer Services Executive for their Beverages division. This role involves managing customer service processes, ensuring compliance with export documentation, and maintaining customer relationships. Candidates should possess 3-5 years of relevant experience and strong supply chain competencies.

Qualifications

• 3-5 years in supply chain with customer service experience.
• Experience in WMS environment is desirable.

Responsibilities

• Implement processes for export documentation and compliance checks.
• Investigate customer claims and negotiate settlements.
• Maintain documentation for certifications and reports.

Skills

Supply Chain Planning

Supply Chain Management Principles

Documentation and Reporting

Customer Centricity

Advanced Excel

Education

Bachelors: Any Stream, preferable BBA

Masters: MBA Operations

Job description

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Title: Customer Services Executive - Beverages

Description:

Job Summary

Responsible for overall performance of Customer Services Department to ensure delivery of products and services which meet customers’ requirements and achieve business targets in accordance with the company’s corporate strategy

Roles & Responsibilities

• Implement all necessary processes and procedures for documentation to export shipping, based on L/C and/or other credit terms and ensure compliance checks of documents (LC & Shipping)
• Provide all required documents attested from the relevant authorities/ministries/chamber of Commerce.
• Maintain regular contact and direct relationship with the Bank pertaining to all export procedures and documentation to ensure that all necessary documentation are provided.
• Investigate any claims made against the company by the customer and negotiate an acceptable settlement where possible.
• Responsible for all documentation required for acquiring certifications/lab test reports for required items and issue Certificate of Origin, Customs/ Insurance declaration.
• Maintain regular contact with the logistics or shipping company or agents for scheduling timely export documents delivery. Tracking the status of the entire shipments document and preparing a report of the same.
• Maintain contact with the shipping department in relation to damage to goods, inspection of return loads etc.
• Maintain effective process for filing all documentation and relevant email correspondences to ensure discrepant documents and discrepancy charges.

KPIs

• Minimizing discrepant documents and discrepancy charges (payment realization)
• Ensuring low demurrage and detention costs
• Timely preparation of weekly documents negotiation report
• Effective utilization of ERP system
• Monitoring of slow moving and nonmoving stocks
• OTIF
• Customer Satisfaction

Work experience requirement

• 3-5years of overall supply chain with customer service experience from reputed companies, in the relevant Industry/Sector such asManufacturing and FMCG.
• Worked in WMS environment is desirable.
  

Qualification

• Bachelors: Any Stream, preferable BBA
• Masters: MBA Operations

Competencies

Supply Chain Planning Supply Chain Management Principles Documentation and Reporting Knowledge of International and/or Local Laws and Regulations Business Acumen Planning & Decision Making Influencing Skills Customer Centricity Self and Team Management Advanced Excel

Business Unit: IFFCO Beverage Solutions (4678)