Customer Services Executive - Beverages

International Foodstuffs Co. LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the foodstuff sector is seeking an Export Documentation Specialist to manage export processes and documentation compliance in Dubai. This role involves coordinating with logistics/shipping teams, ensuring customer satisfaction, and utilizing ERP systems effectively. Ideal candidates should have 3-5 years of relevant experience, particularly in manufacturing or FMCG sectors, alongside proficiency in Oracle invoicing and export documentation handling.

Benefits

Health insurance

Professional development opportunities

Qualifications

• 3-5 years in supply chain/customer service, preferably in manufacturing or FMCG.
• Mandatory export documentation handling experience.
• Experience with invoicing in Oracle is essential.

Responsibilities

• Implement processes for export documentation and ensure compliance checks.
• Manage communication regarding export procedures with banks.
• Handle documentation for customs and insurance declarations.

Skills

Supply chain management

Customer service

Communication

Knowledge of relevant laws and regulations

Education

Bachelor of Commerce

Bachelor of Business Administration

Bachelor of Arts

Tools

Oracle

WMS

ERP system

Job description

Job Title: Export Documentation Specialist

Qualifications: Bachelor of Commerce, Bachelor of Business Administration, or Bachelor of Arts

Nationality: Any

Vacancy: 1

Job Description

1. Implement processes and procedures for export documentation based on L/C and credit terms, ensuring compliance checks (LC & Shipping).
2. Provide attested documents from relevant authorities/ministries/chamber of Commerce.
3. Maintain communication with the bank regarding export procedures and documentation.
4. Investigate customer claims and negotiate settlements.
5. Handle documentation for certifications, lab reports, Certificate of Origin, Customs, and Insurance declarations.
6. Coordinate with logistics/shipping for timely document delivery and shipment tracking.
7. Manage communication with the shipping department about damages and inspections.
8. Maintain organized filing of all documentation and correspondence.

KPIs

1. Minimize discrepant documents and charges.
2. Reduce demurrage and detention costs.
3. Prepare weekly document negotiation reports.
4. Utilize ERP system effectively.
5. Monitor slow/moving stocks.
6. Achieve OTIF (On Time In Full).
7. Ensure customer satisfaction.

Desired Candidate Profile

1. 3-5 years in supply chain/customer service, preferably in manufacturing or FMCG sectors.
2. Experience with WMS is desirable.
3. Mandatory experience with invoicing in Oracle.
4. Mandatory export documentation handling experience.
5. Knowledge of relevant laws and regulations.

Note: This job posting is active and available.