Customer servicer executive - Emirati female

Reliance Career Opportunities; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Executive to join their dynamic team. This role involves engaging with customers, managing inquiries, and ensuring satisfaction through effective problem-solving and relationship building. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills and a customer-first attitude. Join this forward-thinking company to contribute to enhancing customer experiences and driving loyalty in a vibrant market. If you are passionate about customer service and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Previous experience in customer service, sales, or related roles.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Process and manage customer orders ensuring timely fulfillment.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Multitasking

Technical Proficiency

Teamwork

Adaptability

Tools

Microsoft Office Suite

CRM Software

Job description

About the job Customer Service Executive - Emirati Female

Date Posted: 22-11-24

Job Location: Dubai - UAE

Candidate must be in UAE

Key Responsibilities & Accountabilities:

• Customer Inquiries: Respond to customer inquiries and provide timely, accurate information on products, orders, and services.
• Order Management: Process and manage customer orders, ensuring accurate entry and timely fulfillment.
• Product Recommendations: Offer expert product recommendations and assist customers in selecting the right products based on their needs.
• Logistics Coordination: Coordinate with logistics to ensure on-time delivery and provide updates on order status.
• Issue Resolution: Professionally resolve customer complaints, returns, and issues, ensuring customer satisfaction at all times.
• Relationship Building: Build and maintain strong relationships with customers to drive loyalty and repeat business.
• Team Collaboration: Work closely with internal teams (sales, logistics, inventory) to ensure smooth order processing and fulfillment.
• Record Maintenance: Maintain accurate records of customer orders, communications, and feedback in the system for future reference.
• Customer Account Management: Update and manage customer account information, ensuring data accuracy.
• Customer Feedback: Monitor customer satisfaction through feedback and surveys, proactively taking action to improve service quality.

Requirements:

• Experience: Previous experience in customer service, sales, or a related role. Experience in the food industry is a plus.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to engage and assist customers.
• Problem-Solving: Strong problem-solving abilities and a customer-first attitude.
• Multitasking: Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with CRM or order management software.
• Teamwork: Strong collaborative skills to work with different teams and ensure smooth processes.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.