Customer Service Supervisor: Lead 8-Agent Team in Abu Dhabi

STAR SERVICES LLC.; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Job summary

STAR SERVICES LLC. is seeking a Customer Service Supervisor to build and lead a team of 8 agents supporting autonomous delivery operations in Abu Dhabi. The role requires 3–5 years in call center operations with supervisory experience and strong customer service skills.

Applicants should have 2+ years managing frontline teams of 8+ employees, experience with CRM/ticketing, and be willing to work late shifts. Based in Abu Dhabi or willing to relocate.

Qualifications

• 3–5 years of experience in call center/customer service operations in a supervisory or team leadership role.
• 2+ years managing a frontline team of 8+ employees.
• Experience in team training, rostering and performance management.
• Must be based in Abu Dhabi or willing to relocate to work in Abu Dhabi.

Responsibilities

• Build and lead a team of 8 agents supporting autonomous delivery operations.

Skills

Supervisory leadership

Call center operations

Team management

Training & rostering

Performance management

Customer service

CRM / ticketing systems

Late shifts availability

Abu Dhabi relocation

Tools

CRM

Ticketing systems

Job description

STAR SERVICES LLC. is seeking a Customer Service Supervisor to build and lead a team of 8 agents supporting autonomous delivery operations in Abu Dhabi. The role requires 3–5 years in call center operations with supervisory experience and strong customer service skills.

Applicants should have 2+ years managing frontline teams of 8+ employees, experience with CRM/ticketing, and be willing to work late shifts. Based in Abu Dhabi or willing to relocate.