Call Center Supervisor

STAR SERVICES LLC.; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

STAR SERVICES LLC. in Abu Dhabi is seeking a Call Center Supervisor to lead a team of eight agents supporting autonomous delivery operations. You will guide daily activities, ensure service levels, and coach for continuous performance improvements.

Requirements include 3–5 years in call center leadership, 2+ years managing 8+ frontline staff, and experience with CRM/ticketing systems. Based in Abu Dhabi or willing to relocate; late shifts may be required.

Qualifications

• 3–5 years in call center/customer service with supervisory or team leadership
• 2+ years managing a frontline team of 8+ employees
• Experience in team training, rostering and performance management
• Strong customer service and problem-solving skills
• Experience with CRM, ticketing or operational systems
• Valid UAE driving licence or eligibility to convert
• Willingness to work late shifts as required
• Must be based in Abu Dhabi or willing to relocate to work in Abu Dhabi

Responsibilities

• Build and lead a team of 8 agents supporting autonomous delivery operations.
• Oversee day-to-day call center operations and service levels.
• Coordinate rostering and training to maintain performance standards.
• Drive performance management and coaching for the frontline team.
• Utilize CRM/ticketing or ops systems to track issues and outcomes.

Skills

Call center operations

Supervisory experience

Team leadership

Training & rostering

Performance management

CRM / ticketing systems

Tools

CRM

Ticketing systems

Job description

We are looking for a Call Center Supervisor to build and lead a team of 8 agents supporting autonomous delivery operations.

Requirements:

• 3–5 years of experience in call center/customer service operations, with proven experience in a supervisory or team leadership role
• 2+ years managing a frontline team of 8+ employees
• Experience in team training, rostering and performance management
• Strong customer service and problem-solving skills
• Experience with CRM, ticketing or operational systems
• Valid UAE driving licence or eligibility to convert
• Willingness to work late shifts as required
• Must be based in Abu Dhabi or willing to relocate to work in Abu Dhabi