Customer Service Supervisor & Agent Roles

BaggageTAXI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading baggage service provider in Dubai seeks a Customer Journey Success Agent to enhance customer experiences across multiple channels. Responsibilities include managing customer inquiries, coordinating operations, and ensuring high satisfaction. Ideal candidates possess 3–5 years of relevant experience, strong communication skills, and adaptability in a growing environment. Competitive commissions and career advancement opportunities provided.

Benefits

Commissions for successful bookings

Company mobile for work

Stock options after one year

Birthday day off after one year

30 days paid leave annually

Diverse team culture

Qualifications

• 3–5 years of experience in customer service, sales, or dispatch.
• French, Russian, or Chinese language skills are a plus.
• Driver’s license is a benefit.

Responsibilities

• Manage omnichannel customer inquiries 24/7.
• Dispatch and coordinate handler network.
• Ensure customer satisfaction over 95%.
• Handle admin tasks and app-related queries.
• Participate in team meetings and log activities.

Skills

Customer service experience

Problem-solving ability

Tech-savviness

Strong communication

Multitasking

Team player

Language proficiency (English)

Knowledge of Arabic

Education

Bachelor's degree in Business Administration or Management

Tools

Office 365

CRM systems

Job description

Company Description

BaggageTAXI is the world's first on-demand mobility platform for all baggage-related needs and the UAE's first smart storage provider. Our platform offers flexible, VIP-level services with no minimum commitment, including airport, hotel, or holiday home pickups and drop-offs, as well as city moves and smart storage. No more trips to self-storage units; you can store and retrieve just what you need when you need it. We operate in the UAE, UK, and are piloting our services in the USA, Jordan, Germany, and the Netherlands.

Role Description

As Customer Journey Success Agent, you'll be the face and voice of BaggageTAXI. You're not just answering questions — you're crafting experiences. You’ll work across channels (chat, phone, email, app) and coordinate behind-the-scenes magic to ensure every customer journey is smooth, stress-free, and unforgettable. This role goes beyond customer support — you'll be exposed to dispatching, light business development, sales, and even field coordination. It's perfect for someone looking to grow quickly in a high-energy environment, with real opportunities for bonuses and promotions as we scale.

What You’ll Be Doing:

Omnichannel Customer Care (24/7 rotation):

• Run the show on our 24/7 support desk — responding to inquiries via app, phone, WhatsApp, and email – no worries its omni-channeled.
• Make every customer feel heard, helped, and happy.

On-the-Ground Operations:

• Dispatch and coordinate our handler network — getting bags picked up, stored, and delivered on time.
• Be the link between our digital tools and real-world logistics.

Experience Ownership:

• Keep customer satisfaction above 95% through empathy, speed, and precision.
• Collect feedback, suggest improvements, and help us raise the bar constantly.
• Get us reviewed to build our brand.

Tech-Savvy Support:

• Handle admin tasks, booking flows, and app-related queries.
• Explain how to use the app and services clearly and confidently.
• Hands on as we are still in building phase.

Agile, Anywhere:

• Be flexible — shifts rotate, sometimes remote, sometimes in the office.
• Available for stand-by duty, especially for urgent airport requests.

Team Player:

• Join team meetings, log your activity, and keep communication flowing.
• Be visibly reliable — update the team on where you are and what’s going on.
• Questions just ask – we are a team.

What You Bring to the Table:

• 3–5 year’s experience in customer service, sales, dispatch in travel, or hospitality is a +.
• Excellent English (bonus points: French, Russian, or Chinese).
• Arabic speaker is much needed as we scale into GCC.
• Strong problem-solving and multitasking ability.
• Friendly, calm under pressure, and tech-fluent (Office 365, apps, CRM).
• A natural communicator — written and verbal.
• Driver’s license is a plus.
• We are building and raising, we are currently all in for 6 days a week.
• Willing to hustle, adapt, and grow with the business.

Supervisor Role:

• Supervisory skills to manage and lead a team effectively
• Customer Service skills, including Customer Service Management and Customer Support
• Ability to ensure high levels of Customer Satisfaction
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution skills
• Experience in the mobility or storage industry is a plus
• Bachelor's degree in Business Administration, Management, or a related field

What’s In It for You:

• Be part of a growing scale-up with real career paths.
• Earn commissions for every successful booked service & verified reviews (Google, Trustpilot, TripAdvisor).
• Company mobile line for work-related communication.
• Stock options available after one-year tenure ("The Plan").
• Day off on your birthday (after 1 year).
• 30 days of paid leave per year.
• Diverse, international team culture that believes in equal opportunities.