Customer Service Supervisor

RTC1 Recruitment Services; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent healthcare facility in Dubai is seeking a Customer Service Supervisor to oversee patient interactions and ensure high-quality service. The ideal candidate will have at least 3 years of supervisory experience in customer service, preferably in healthcare. Fluency in Arabic is a plus. You will be responsible for greeting patients, coordinating appointments, and promoting services.

Qualifications

• Open to Arabic speakers.
• Minimum of 3 years of experience in a supervisory customer service or front desk role.
• Preferably experience in healthcare or hospitality.

Responsibilities

• Greet and welcome all patients and visitors courteously.
• Coordinate with patients for appointment confirmations.
• Promote ongoing offers and new treatments to suitable patients.

Skills

Excellent communication skills in English

Supervisory experience

Customer service

Education

Bachelor’s degree in Business Administration, Hospitality, Healthcare Management, or related field

Tools

CRM systems

Call tracking software

Healthcare appointment platforms

Job description

Position Title: Customer Service Supervisor

Employment Type: Full Time

Salary: depending on experience and qualifications

Job Location: Dubai, UAE

About the Client:

A prominent healthcare facility in Dubai, specializing in dentistry, dermatology, and aesthetic treatments.

Job Description:

Ensure team greet and welcome all patients and visitors in a warm, courteous, and professional manner.

Coordinate with patients via phone and automated bot for appointment confirmations

Promote ongoing offers, new treatments, or packages to suitable patients.

Ensure patient questions or concerns are addressed promptly during follow-ups.

Qualifications:

Open to Arabic speakers

Bachelor’s degree in Business Administration, Hospitality, Healthcare Management, or a related field.

Minimum of 3 years of experience in a supervisory customer service or front desk role, preferably in healthcare or hospitality with excellent communication skills in English

Familiarity with CRM systems, call tracking software, and healthcare appointment platforms (e.g., Bestosys).

How to Apply:

Send your CV in word format to: CUSTOMERSERVICEJOBS2020 AT GMAIL DOT COM and use “Customer Service Supervisor” as email subject.