Customer Service Specialist | Retail | Marks & Spencer

SupportFinity™; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A dynamic retail company in the United Arab Emirates is looking for a Customer Service Specialist to provide exceptional customer service and oversee daily operations. Candidates should have a minimum of three years of experience in a similar role, proficiency in cash handling, and strong communication skills. Join our team and help create a seamless shopping experience for our customers.

Qualifications

• Minimum of three years in a similar role, preferably in the Retail industry.

Responsibilities

• Provide professional and efficient customer service.
• Act as the first point of contact for escalated customer concerns.
• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team.
• Ensure displays meet the company’s visual merchandising guidelines.
• Count and balance cash floats.

Skills

Customer interaction handling

Issue resolution techniques

Knowledge documentation

Response accuracy and clarity

Compliance awareness

Report handling and process improvement awareness

Basic troubleshooting

Professional communication

Education

High School or Diploma equivalent

Job description

Customer Service Specialist | Retail | Marks & Spencer

Al-Futtaim | Posted Sep 3, 2025

Location: United Arab Emirates

Job Requisition ID: 171180

Employment Type: Full-time

Note: This job posting is the refined version of the provided description and focuses on responsibilities and qualifications.

Overview

The Customer Service Specialist is responsible for providing exceptional customer service and support to ensure a seamless shopping experience for customers. This role handles customer complaints, supervises daily department operations, coaches the team, and maintains high standards in customer service and visual merchandising. The Specialist also manages specialized services such as Bra Fit, Suit Fit, and Barista services, and oversees cash handling processes.

What You Will Do

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring issues are resolved to the customer’s satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.
• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.
• Ensure displays meet the company’s visual merchandising guidelines and regularly check the store’s appearance to maintain high standards.
• Count and balance cash floats at the start and end of the day; follow company policies to ensure accurate cash transactions.
• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs and promote high-quality service in these areas.

Required Skills

• Customer interaction handling
• Issue resolution techniques
• Knowledge documentation
• Response accuracy and clarity
• Compliance awareness
• Report handling and process improvement awareness
• Basic troubleshooting
• Professional communication

What Equips You For The Role

Minimum Qualification and Knowledge

Education: High School or Diploma equivalent

Minimum Experience

• Minimum of three years in a similar role, preferably in the Retail industry.

Behavioral Competencies

• Customer Service Experience: Proven experience in customer service and problem-solving.
• Team Leadership: Ability to supervise and motivate a team effectively.
• Attention to Detail: Maintain high standards in visual merchandising and operations.
• Cash Handling Proficiency: Experience in managing cash floats and financial procedures.
• Specialized Service Knowledge: Familiarity with Bra Fit or Suit Fit.
• Strong Communication: Excellent verbal and written communication skills.