Customer Service Specialist (German Speaker)

TalentWorldGroup Plc.; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading company, TalentWorldGroup Plc., is seeking a Customer Service Specialist fluent in German for remote work in the online travel industry. This role requires strong multitasking skills, technical proficiency, and adept customer handling in a fast-paced environment. Join a dynamic team dedicated to redefining professional home-based working, with flexible opportunities and a focus on personal growth.

Benefits

100% Remote Work

Flexible project-based assignments

Career development and learning paths

Performance-based bonuses

Gamification program

Qualifications

• Native-level German and fluent English required.
• Experience handling inbound and outbound customer interactions.
• Organized and technically proficient professional.

Responsibilities

• Handle inbound and outbound customer service calls.
• Log and follow up on customer interactions.
• Provide timely assistance especially during escalations.

Skills

Multitasking

Empathetic Communication

Computer Literacy

Tools

Zendesk

Salesforce

Slack

Job description

Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!

The Role

Customer Service Specialist German Speaker (Remote)

About TalentWorldGroup

At TalentWorldGroup, we think globally and strive for excellence. As a pioneering multilingual contact center, we are redefining remote work by building the workplace of the future. We offer flexible, long-term opportunities for professionals who are passionate about service and innovation.

Position Overview

We are looking for experienced, technically proficient, and organized professionals to join our remote call center operations. Native-levelGerman and fluent English are required.

This role supports a high-quality, home-based project in the online travel industry, delivering first-level customer service via inbound and outbound channels. The position involves multitasking , including managing several simultaneous cases and phone calls, with a focus on handling modifications, cancellations, deposit claims , and escalating complaints .

Key Responsibilities

• Handle inbound and outbound customer service calls and case management
• Serve as the first point of contact for homeowners using a booking platform
• Provide timely, high-quality assistance to customers, especially during escalations
• Log, classify, and follow up on all customer interactions
• Maintain accurate records of call history and resolutions
• Analyze call data and share customer feedback
• Stay up to date with process and platform changes
• Collaborate with internal and external teams through clear, documented communication

Ideal Profile

Requirements

• Native-level German and fluent English
• Ability to multitask between live calls and case handling
• Solid computer literacy and experience working online
• Experience handling both inbound and outbound interactions
• Clear, empathetic, and professional communication under pressure

Nice to Have

• Experience with Zendesk or similar ticketing platforms
• Familiarity with Slack or online team collaboration tools
• Background in the online travel industry
• Technical support background (electronics, machinery, or industrial sectors)
• Proficiency in Salesforce and standard office tools

Technical Requirements

• Internet : Stable wired broadband connection
• Hardware :
• RAM : 8GB+
• Screen : 1920x1080 resolution preferred
• Wired USB headset
• Operating System :
• Windows 11 or later
• Monday to Friday : 9 : 00 AM 10 : 00 PM
• Saturday to Sunday : 12 : 00 PM 8 : 00 PM
• Evening shifts (after 6 : 00 PM) and weekend shifts become available after 34 weeks in production
• Two days off per week

What We Offer

• 100% Remote Work
• Flexible, project-based assignments
• Long-term collaboration opportunities
• Career development and learning paths
• Gamification program (performance-based bonuses and paid holiday hours)
• Freelance cooperation agreement

Join Us

• If you are customer-focused, tech-savvy, and thrive in a fast-paced, remote environment, wed love to hear from you. Apply by 12 June 2025 to be considered for our next training group starting on 16 June 2025 .

What's on Offer?

• A role that offers a breadth of learning opportunities
• Attractive Salary & Benefits
• Opportunity within a company with a solid track record of performance