Customer Service Specialist

Zeal Group; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance client interactions and support. This role involves managing client inquiries, overseeing payment processes, and ensuring compliance with regulatory standards. You will collaborate closely with the finance team to resolve discrepancies and assist in operational improvements. If you have a passion for customer service and a background in financial markets, this opportunity offers a chance to thrive in a dynamic environment while contributing to a team focused on excellence and client satisfaction.

Benefits

Private Health Insurance

Paid Time Off

Training & Development

Attractive Commission structure

Qualifications

• 2 years of experience in Customer Service department.
• Fluency in English and knowledge of financial markets preferred.

Responsibilities

• Serve as the primary point of contact for client inquiries via various channels.
• Oversee client deposit and withdrawal requests, ensuring timely processing.
• Prepare daily operational reports and ensure compliance with regulations.

Skills

Active Listening

Communication skills

Customer orientation

Critical thinking

Analytical skills

Aptitude to learn financial markets

Education

B.Sc, B.Com Degree

Tools

CRM Software

Job description

Client Interaction and Support:

• Serve as the primary point of contact for client inquiries via email, phone, and live chat.
• Provide timely and accurate resolutions to client issues related to account management, trading platforms, and transactions.
• Guide clients through the onboarding process, ensuring all necessary documentation is collected and verified as per regulatory requirements.

Payments Management:

• Oversee client deposit and withdrawal requests, ensuring accurate and timely processing.
• Collaborate with the finance team to resolve payment discrepancies or delays.

Reporting and Documentation:

• Prepare and maintain daily operational reports, including trade volumes, client queries, and resolution timelines.
• Ensure accurate record-keeping and compliance with company policies and UAE regulations.

Operational Assistance:

• Support the Operations Manager in implementing processes to enhance customer support efficiency.
• Assist in testing and providing feedback on new tools, platforms, or features introduced by the company.

Compliance and Quality Assurance:

• Adhere to all internal processes, data protection policies, and Securities and Commodities Authority (SCA) regulations.
• Maintain a high standard of professionalism and customer service at all times.

Academic Qualification Requirement:

B.Sc, B.Com Degree from any discipline

Work Experience Requirement:

2 years of experience in Customer Service department.

English fluency.

CRM Software Experience is a must.

Professional Key Knowledge Area Requirement:

Customer and Personal Service.

Financial Markets / banking background is preferred.

Skills & Competencies:

• Active Listening
• Communication skills
• Customer orientation
• Aptitude to learn financial markets
• High level of critical thinking and analytical skills. Ability to quickly grasp new materials and concepts quickly and efficiently.

Benefits:

• Private Health Insurance
• Paid Time Off
• Training & Development
• Attractive Commission structure