Customer Service Specialist

Client Interaction and Support:

• Serve as the primary point of contact for client inquiries via email, phone, and live chat.
• Provide timely and accurate resolutions to client issues related to account management, trading platforms, and transactions.
• Guide clients through the onboarding process, ensuring all necessary documentation is collected and verified as per regulatory requirements.

Payments Management:

• Oversee client deposit and withdrawal requests, ensuring accurate and timely processing.
• Collaborate with the finance team to resolve payment discrepancies or delays.

Reporting and Documentation:

• Prepare and maintain daily operational reports, including trade volumes, client queries, and resolution timelines.
• Ensure accurate record-keeping and compliance with company policies and UAE regulations.

Operational Assistance:

• Support the Operations Manager in implementing processes to enhance customer support efficiency.
• Assist in testing and providing feedback on new tools, platforms, or features introduced by the company.

Compliance and Quality Assurance:

• Adhere to all internal processes, data protection policies, and Securities and Commodities Authority (SCA) regulations.
• Maintain a high standard of professionalism and customer service at all times.

Academic Qualification Requirement:

B.Sc, B.Com Degree from any discipline

Work Experience Requirement:

2 years of experience in Customer Service department.

English fluency.

CRM Software Experience is a must.

Professional Key Knowledge Area Requirement:

Customer and Personal Service.

Financial Markets / banking background is preferred.

Skills & Competencies:

• Active Listening
• Communication skills
• Customer orientation
• Aptitude to learn financial markets
• High level of critical thinking and analytical skills. Ability to quickly grasp new materials and concepts quickly and efficiently.

Benefits:

• Private Health Insurance
• Paid Time Off
• Training & Development
• Attractive Commission structure