Customer Service Specialist

Job Description

Are you looking for an exciting, challenging, and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills, a sociable attitude, and extensive knowledge of SAP? Then you could be the perfect candidate to join our experienced and close-knit team of Customer Service Specialists supporting the Danfoss Middle East & North Africa team from our office in Dubai.

Job Responsibilities

Responsibilities for this position include but are not limited to the following:

1. Serve as the primary point of contact for the assigned customer network.
2. Verify incoming orders, pricing, and terms of delivery, as well as product availability.
3. Partner and coordinate with Danfoss international manufacturing sites to ensure timely delivery of products.
4. Confirm orders with customers, answer queries, and respond to customer needs.
5. Provide internal stakeholders with support in order processing and product delivery.
6. Support the External Sales Team.
7. Build and maintain a strong internal network to provide the best customer support.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and broader perspectives in decision-making. Even if you do not meet all listed requirements, we encourage you to apply, as you might bring new insights to the role or organization.

The ideal candidate possesses these skills:

1. Bachelor’s degree in a relevant area.
2. At least 3 years of experience in a similar customer service role.
3. Broad knowledge of MS Office, including Outlook and Excel.
4. SAP skills, including Salesforce experience.
5. Strong team ethic, initiative, and self-awareness.
6. Service-oriented attitude and excellent communication skills.
7. Positive approach to diversity and cross-cultural communication.
8. Excellent written and verbal communication skills in English; French and Arabic are advantages.

Employee Benefits

We offer the following benefits:

1. Bonus system
2. Paid vacation
3. Personal insurance
4. Communication package
5. Opportunity to join Employee Resource Groups
6. State-of-the-art virtual work environment
7. Employee Referral Program

This list does not guarantee specific benefits and may vary by country or contract. Benefits are subject to change without notice.

Danfoss – Engineering Tomorrow

At Danfoss, we engineer solutions for smarter resource use, driving sustainable transformation. We value diversity and strive to create an inclusive environment where everyone is respected and valued. We are committed to improving the health, safety, and environment for our employees. Our goal is to become CO2 neutral by 2030.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected categories.