Customer Service Specialist

Ferrero; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Ferrero, a renowned global brand known for its iconic products, is offering a thrilling opportunity for recent graduates as a Customer Service Specialist in Dubai. This role offers a unique two-year rotational program that includes hands-on experience in both customer service and logistics, ideal for nurturing young talent and developing crucial skills in a dynamic environment.

Qualifications

• Bachelor's degree required.
• Strong communication and interpersonal skills necessary.
• Detail-oriented mindset and proficiency in Microsoft Excel are pluses.

Responsibilities

• Handle shipments and manage relationships with key accounts.
• Ensure timely order management while meeting SLAs.
• Manage inbound shipments and coordinate new product registrations.

Skills

Communication

Detail-oriented

Interpersonal skills

Continuous improvement

Microsoft Excel

Education

Bachelor's degree in Business Administration

Job description

Job Location: Dubai
Company description
Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success? 40,000 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

About the Role:
Ferrero is excited to offer an incredible opportunity for recent graduates in the UAE to kickstart their careers as a Customer Service Specialist.
Based in the vibrant city of Dubai, this role is part of Ferrero's commitment to support and nurture young talent through a structured two-year rotational program.
As a Customer Service Specialist, you will embark on a dynamic journey through our Supply Chain department.
This two-year rotational program includes one year in Customer Service, and the final year in Logistics to gain hands-on experience in their respective operations.
Main Responsibilities:
Customer Service: In this role, you will handle shipments, manage relationships with key accounts across Dubai and the Northern Emirates, and ensure timely order management. You will also be responsible for meeting Service Level Agreements (SLAs) with business partners, analyzing Key Performance Indicators (KPIs), and proposing solutions to improve customer service.
Logistics: In this role, you will manage inbound shipments, ensuring timely arrivals and handling escalations. You will coordinate the registration of new products with the Dubai Municipality and manage inventory cycles to ensure stock accuracy.

Who we are looking for:
To be successful in this role, you should hold a bachelor s degree in Business Administration. You have a passion for continuous improvement, possess strong communication and interpersonal skills, and demonstrate detail-orientation mindset. Proficiency in Microsoft Excel is a plus.
How to be successful in the role and at Ferrero:
Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.

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