Customer Service Specialist

Metropolitan Premium Properties; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Metropolitan Premium Properties is seeking a dynamic Customer Service Specialist to enhance client engagement through inbound and outbound communications. This role involves client support, lead qualification, and ensuring customer satisfaction in a fast-paced, multilingual environment, offering comprehensive training and a competitive package.

Benefits

Competitive salary package with KPI-based bonuses

Employment visa and medical insurance

Company phone and laptop

Ongoing training and development opportunities

Qualifications

• Fluent in English, Russian preferred.
• Proven experience in customer service or telesales.
• High level of professionalism and customer-first mindset.

Responsibilities

• Handle inbound/outbound calls, chats, and emails.
• Qualify new leads from marketing campaigns.
• Follow up with clients to ensure satisfaction.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Organisational skills

Tools

CRM systems

Job description

Company Overview:

Established in 2008, Metropolitan Group is a distinguished company offering exceptional property-related services across the UAE and international markets. With over 1,000 professionals across five companies, we were ranked #7 “Best Workplace in the UAE” by Great Place to Work in 2025. We are recognised brokers for top developers including EMAAR, DAMAC, MERAAS, ALDAR, and more.

Job Overview:

We are looking for dynamic and client-oriented Customer Service Specialist to join our growing Customer Remote Communication team. This team plays a crucial role in engaging with clients and leads through inbound and outbound interactions. Depending on your skills and experience, your responsibilities may cover client support, lead qualification, or reactivation of past leads. This is an ideal opportunity for individuals passionate about communication, customer success, and working in a fast-paced, multilingual environment.

What You Will Do:

• Handle inbound and outbound calls, chats, and emails with clients and prospects.
• Respond to enquiries promptly and professionally, offering accurate information.
• Qualify new leads from marketing campaigns and assess their potential.
• Re-engage older or previously inactive leads to identify renewed interest.
• Follow up with clients to ensure satisfaction and resolution of concerns.
• Accurately update client records in CRMs.
• Escalate unresolved or complex queries to the appropriate teams.
• Collaborate with the Sales and Marketing teams to ensure lead conversion and client satisfaction.

What We Are Looking For:

• Fluent English is a must; fluent Russian is preferred.
• Proven experience in customer service, telesales, or lead qualification.
• Strong communication and interpersonal skills.
• High level of professionalism and customer-first mindset.
• Familiarity with CRM systems such as Bitrix24, PropCRM, or similar.
• Organised and detail-oriented with the ability to multitask and meet KPIs.
• Resilient, adaptable, and a team player.

What We Can Offer:

• Competitive salary package with KPI-based bonuses.
• Employment visa and comprehensive medical insurance.
• A collaborative, multicultural work environment.
• Company phone, SIM card, and laptop.
• Ongoing training and development opportunities.

Hiring Flow:

• Introductory Phone Call – A brief initial conversation to learn more about your background and interest in the role.
• Online Interview with Recruiter – A deeper discussion about your experience, skills, and fit for the team.
• In-Person Interview with Hiring Manager – Meet the team and explore how you can contribute to our goals.

We look forward to welcoming new talent to be part of Metropolitan’s ongoing success story!