Customer Service Specialist

DSV - Global Transport and Logistics; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

A leading logistics company is seeking a Customer Service Specialist to enhance distributor relationships and ensure operational efficiency across the GCC and Levant regions. The role involves managing order status, liaising with internal teams, and driving cost optimization. Successful candidates will thrive in a collaborative environment and possess strong ERP skills.

Qualifications

• Hands-on experience with ERP/CRM systems for order tracking.
• Skilled in managing purchase/sales orders, returns, and replacements.
• Proven ability to build long-term distributor relationships.

Responsibilities

• Monitor order status and reduce back-orders.
• Establish weekly communication with distributors.
• Liaise with internal departments on supply chain matters.

Skills

ERP/CRM Proficiency

Order Management

Effective Communication

Problem Solving

Attention to Detail

Tools

SAP

Oracle

Salesforce

Job description

Job Req Number: 96589
Time Type: Full Time

The Customer Service Specialist plays a pivotal role in managing distributor relationships across the GCC and Levant regions. This position serves as the primary point of contact for all supply chain-related matters, ensuring operational efficiency, order accuracy, and consistent alignment with Stellantis policies and standards.

Reporting Line:
Report to: Site manager, Contract logistics
Role: Customer Service Specialist
Direct subordinates: NA

Detailed Responsibilities:
• Monitor order status with a strong focus on back-order reduction and new model order coordination.
• Track and analyze VOR (Vehicle Off Road) orders and monitor the distributor's order mix and open WIP (Work in Progress) lists.
• Drive cost optimization initiatives including air freight and documentation cost reductions.
• Establish and maintain weekly communication with distributors; implement collaborative planning strategies to align supply and demand.
• Conduct market visits as required to enhance distributor engagement and operational visibility.
• Liaise closely with internal departments such as Aftersales, Inventory, Quality, and Logistics.
• Coordinate with intercompany sources in USA and Italy to track the status of back-ordered parts at RDCs (Regional Distribution Centers).
• Act as the first point of contact at the RDC for all supply chain-related topics across the covered markets.
• Maintain continuous engagement with 3PL service providers to ensure high service levels.
• Ensure distributor operations align with Stellantis standards, policies, and KPIs.

Qualifications & Characteristics

Technical & Industry Expertise
• ERP/CRM Proficiency: Hands-on experience with systems such as SAP, Oracle, or Salesforce for order tracking, inventory updates, and customer management.
• Order Management: Skilled in managing purchase/sales orders, returns, replacements, and warranty claims.
• Product Knowledge: Solid understanding of automotive parts, with the ability to interpret specifications and identify components accurately.

Customer-Facing & Communication
• Effective Communicator: Strong verbal and written skills; capable of explaining technical and logistics details clearly to various stakeholders.
• Problem Solver: Proactive in resolving delivery issues, complaints, and part discrepancies efficiently.

Relationship & Stakeholder Management
• Proven ability to build and maintain long-term distributor relationships, ensuring high satisfaction levels and operational excellence.

Operational & Analytical Strengths
• Attention to Detail: Ensures precision in part numbers, quantities, invoicing, and delivery documentation.
• Data Management: Capable of recording service interactions and generating performance reports.
• Time Management: Efficiently handles multiple tasks including order follow-ups, queries, and internal coordination.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.