Customer Service Specialist

GfK; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in data analytics seeks a dedicated professional to assure data quality and manage client queries. The role involves analyzing large datasets, coordinating with global services, and enhancing operational processes. Ideal candidates will possess strong analytical skills and a commitment to quality in a challenging environment.

Qualifications

• Experience in data quality assurance and analysis.
• Strong problem-solving capabilities in a fast-paced environment.
• Ability to analyze large data volumes using standard QC methods.

Responsibilities

• Ensuring high-quality data services by coordinating data analysis and reporting.
• Acting as point of contact for global service execution and client queries.
• Continuous improvement of quality standards and processing efficiency.

Skills

Analytical Skills

Problem-Solving

Data Quality Management

Attention to Detail

Communication

Job description

• Assures that all clients are receiving the highest quality and professional standards services by achieving data quality objectives.
• Coordinates and develops innovative solutions for highest level of data quality and data reporting
• Deep dive in client queries involving high volumes of data and meet dedicated timelines
• Coordinate with Global Service Centers to ensure operational execution of all deliverables

Key Activities

• Analyze big volumes of data for quality and trend issues, by following standard workflows and pre-defined quality checks (QC)
• Responsible for deep diving in client issues and queries for root cause and actioning on the same within defined timelines
• Support on global cleanups and other adhoc panel quality topics
• Serve as a day-to-day point of contact between the Global Service Center and training them on data, analysis, QC, ensuring thorough checks of their work and data quality.
• Assess and constantly improve quality standards, productivity and processes and actively support where necessary in high complex daily tasks.
• Should follow all local requirements as deemed necessary by the Operations Manager to facilitate a smooth operational excellence
• Can troubleshoot, prioritize, and provide best quality work in a challenging and fast paced environment.
• Keen and able to learn new tools and enhance existing workflows.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential.

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.