Customer Service - Restaurant

EFS Facilities Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

EFS Facilities Services, a leading Integrated Facilities Management provider in the MENASA region, seeks customer service staff for the Food & Beverage sector. Candidates should have 1-2 years of relevant experience and possess excellent communication skills. The role involves ensuring high customer satisfaction while managing orders and maintaining service quality in a fast-paced environment.

Qualifications

• 1–2 years of customer service experience in the F&B or hospitality sector.
• Fluency in English; knowledge of other languages is a plus.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Greet customers warmly and guide them to their tables.
• Handle guest inquiries, complaints, or special requests promptly.
• Maintain cleanliness and organization of the service area.

Skills

Communication

Interpersonal Skills

Problem Solving

Job description

• Greet customers warmly and guide them to their tables or manage takeaway/delivery orders.
• Handle guest inquiries, complaints, or special requests professionally and promptly.
• Maintain a high standard of customer service at all times.
• Take and relay food and beverage orders accurately (if required).
• Coordinate with kitchen and service staff to ensure smooth service flow.
• Maintain cleanliness and organization of the service area.
• Handle POS system for order billing and payments.
• Assist in upselling menu items and promoting restaurant offerings.

Desired Candidate Profile

• 1–2 years of customer service experience in the F&B or hospitality sector.
• Excellent communication and interpersonal skills.
• Friendly, professional attitude with strong problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure.
• Flexibility to work shifts, weekends, and holidays.
• Immediate availability is highly preferred.
• Fluency in English; knowledge of other languages is a plus.

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EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website www.efsme.com

EFS Facilities Services

EFS Facilities Services is a leading Integrated Facilities Management service, operation and maintenance solution provider across the MENASA (Middle East, North Africa, and South Asia) region. EFS has a decade of Middle East facilities management experience with the operational capability to deliver bespoke solutions throughout the region and in local markets. To know more about us, please visit our corporate website www.efsme.com

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Mr. Mostafa Reda - Senior HR Manager

3rd Floor, Bldg #1, Makateb 16, Dubai Production City, Dubai, United Arab Emirates (UAE)

https://www.efsme.com