Customer Service Representative (UAEN Fujairah)

Wio Bank; Fujairah City; Remote; AED 60,000 - 84,000; Full time

Job summary

Wio Bank is seeking a dedicated Customer Service Agent (UAE National) to provide high-quality support to customers across various channels. The role offers the opportunity to work remotely after an initial training period in Dubai, focusing on delivering exceptional banking experiences. Candidates should be UAE Nationals with a passion for technology and customer service.

Benefits

Private health & life insurance

Generous leave

Supportive hybrid work model

Qualifications

• UAE National with a High School Degree or Diploma.
• 1–3 years of experience in a customer service role.
• Excellent communication skills in both Arabic and English.

Responsibilities

• Respond to customer inquiries via multiple channels with clarity and empathy.
• Monitor feedback and identify opportunities to enhance the support experience.
• Work closely with internal teams to ensure service quality.

Skills

Communication

Empathy

Problem-Solving

Education

High School Degree or Diploma

Job description

Ready to Be the Voice of the UAE’s Most Exciting Digital Bank?

Are you a proud Emirati looking to make a real impact? Do you enjoy helping others, solving problems, and representing your community with pride and professionalism? If so, we’d love to welcome you to the team at Wio Bank.

We’re looking for a Customer Service Agent (UAE National) to be the first point of contact for our customers—supporting them across their day-to-day banking needs and ensuring they experience service that’s fast, friendly, and future-focused.

This is a remote role, giving you the flexibility to work from Fujairah. Training will be provided in Dubai for the first month, where you'll get hands-on exposure to our systems, tools, and customer experience standards before transitioning to remote work.

️ What You’ll Be Doing:

Customer Support & Interaction

• Respond to customer inquiries via phone, chat, email, and app with clarity, empathy, and speed.
• Help customers navigate our digital banking platform—from setting up accounts to managing services.
• Be a champion of the Wio experience by delivering seamless, professional support.
• Escalate any complex issues to the right teams and follow through until resolution.
  
  

Service Excellence

• Keep customer records and service logs updated and accurate.
• Monitor feedback and identify opportunities to enhance our support experience.
• Educate customers on new features and guide them through app-based journeys.
  
  

Process Collaboration

• Work closely with internal teams to ensure service quality, operational efficiency, and customer satisfaction.
• Contribute ideas to improve our tools, systems, and service processes.
  
  

What You’ll Bring:

UAE National with a High School Degree or Diploma

1–3 years of experience in a customer service or client-facing role.

Excellent communication skills in both Arabic and English.

A passion for technology, innovation, and helping others.

A positive attitude, willingness to learn, and commitment to growing your career.

Why Join Wio?

Work remotely from anywhere in the UAE after your initial 1-month training in Dubai.

Join a next-gen digital bank built in the UAE, for the UAE.

Be part of a culture that invests in Emirati talent and supports your long-term career goals.

Enjoy private health & life insurance, generous leave, and a supportive hybrid work model.

Be Part of the Future of Banking.

If you’re ready to be the voice our customers trust—and help shape what banking looks like in the UAE—we want YOU. Apply now and start your journey with Wio.