Customer Service Representative-Temporary

MindBase Education; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

An educational institution in Abu Dhabi is seeking a Customer Service Representative to manage customer inquiries and ensure satisfaction. Key responsibilities include customer acquisition, retention, and operations management. The ideal candidate will have a Bachelor degree and be fluent in English, with strong communication skills and a customer-focused attitude.

Qualifications

• Native fluency in English (Arabic is an advantage).
• Professional appearance required.
• Meets local and national legal requirements for employment.

Responsibilities

• Be the first point of contact for customers.
• Handle customer inquiries and support local marketing activities.
• Maintain customer relations and ensure satisfaction.
• Prepare invoices and manage customer information in LCMS.

Skills

Customer service-oriented attitude

Effective verbal communication

Organizational skills

Sales experience

Proficient in Microsoft Office

Education

Bachelor Degree

Job description

As a Customer Service Representative you will be the first point of contact for customers seeking assistance with their questions concerns or requests. You will be responsible for providing excellent service by answering inquiries resolving problems and maintaining a positive relationship between the company and its customers.

Key Responsibilities:

1. Customer acquisition activities

Handles initial inquiries (direct & indirect).

Supports and tracks local marketing activities and promotional events.

Conducts sales activities through enrollment.

Forms and manages groups.

Follows up on unconverted inquiries and inactive customers.

2. Customer retention activities

Maintains positive customer relations and ensures customer satisfaction.

Conducts customer orientations.

Ensures optimal Language Center appearance.

Encourages customer reenrollments.

Schedules lessons for customers and instructors.

Schedules and conducts student consultations and counseling.

3. Operations

Enters and manages customer information in LCMS.

Prepares invoices collects customer payments and handles other accounting activities.

Prepares payroll.

Prepares reports and required documents.

Manages material inventory.

Maintains correspondence with customers.

4. Additional responsibilities

Handles filing.

Orders various supplies.

Offers customers food and beverages (for specific situations).

Develops local marketing activities.

Requirements

Customer serviceoriented attitude.

College degree or equivalent related experience.

Native fluency in English (Arabic and advantage)

Professional appearance.

Effective verbal and written communication and organizational skills.

Meets local and national legal requirements for employment.

Proficient in Microsoft Office (Word Excel PowerPoint).

Sales experience/aptitude is desirable.

Education

Bachelor Degree