Customer Service Representative (Temp role for six months)

Lobo Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading FMCG distribution company in Dubai seeks a Customer Service Representative for a temporary six-month role. The ideal candidate will ensure excellent customer service, process orders accurately, manage stock transfers, and liaise with both customers and internal teams. Strong communication skills and prior experience in customer service are required for this position.

Qualifications

• 1-3 years of relevant work experience.
• Excellent communication skills.

Responsibilities

• Ensure excellent customer service and accurate order processing.
• Follow up on customer orders with relevant teams.
• Process stock transfers and provide updates to customers.

Skills

Excellent phone etiquette

Excellent verbal skills

Excellent written skills

Excellent interpersonal skills

Ability to multi-task

Organizational abilities

Prioritization skills

Job description

Our client, a leading FMCG distribution company, is currently seeking a Customer Service Representative (Temp role for six months)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Customer Experience in ensuring consistent and excellent levels of customer service. This will be achieved by ensuring that all orders received from customers are entered accurately into the system and processed through shipments from correct locations and invoicing.
• Follow up with the Credit Controller and the Sales team where required when customer orders are placed on hold.
• Process all stock transfers from distribution centre to shops as well as locations transfers on timely and accurate basis and provide stock information to Customers and Sales Team on request.
• Process all stock related credit notes and periodically advise the Sales Team and Customers regarding the Credit

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The work schedule consists of 5 days a week, with the weekly day off potentially falling on any day of the week.

Note: We understand that working with an alcohol company may not be suitable for everyone. If you are comfortable with this aspect, we would be pleased to receive your application. We truly appreciate your interest in this opportunity.