Customer Service Representative- SC

Washmen; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company in the laundry industry is seeking a Client Service Agent in Dubai. This role focuses on delivering exceptional customer service, managing client interactions, and promoting additional services. Ideal candidates should possess strong communication and sales skills, with a background in customer service or retail.

Qualifications

• Experience in customer service, retail, or hospitality preferred.
• Strong interpersonal and communication skills required.
• Able to upsell and cross-sell services effectively.

Responsibilities

• Manage client inquiries and upsell services.
• Promote shoe care services and resolve complaints.
• Collaborate with team members for smooth operations.

Skills

Customer service experience

Strong communication

Sales-oriented mindset

Flexibility

Reliability

Basic computer literacy

Tools

POS systems

Job description

About Washmen

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well recognized for its quality, consistency, and convenience. Washmen’s mission is to replace your washing and drying machine using state-of-the-art technology and a user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operates in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

Job Overview

The Client Service Agent serves as the front-line representative for Shoe Care, ensuring that every client receives outstanding service from start to finish. This role requires a proactive, sales-minded individual who can manage client inquiries, upsell additional services, and support daily operations—including stepping in as a reliever when needed. Key Responsibilities:

1. Greet and assist clients with courtesy and professionalism, ensuring a welcoming and helpful environment.
2. Diversely handle client service tasks, including selling and complaint management.
3. Handle client inquiries across various channels (using our CRM tools) and resolve issues and complaints in a timely and satisfactory manner.
4. Provide accurate information about our shoe care services, pricing, and turnaround times.
5. Actively promote and upsell additional products and services to maximize client satisfaction and increase sales.
6. Process orders, returns, and payments efficiently using customer management systems.
7. Collaborate with team members to ensure smooth daily operations, including all shoe care customer experience-related processes.
8. Act as a reliever when necessary, supporting other sub-departments or team members during absences, breaks, annual leaves, or peak periods.
9. Maintain a clean, organized, and branded workspace in accordance with company standards.
10. Collect and report customer feedback to help improve service offerings.
11. Adhere to all company policies.

Qualifications & Skills

1. Proven experience in customer service, retail, or hospitality (experience in shoe care and bag care is a plus).
2. Strong interpersonal and communication skills.
3. Sales-oriented mindset with the ability to upsell and cross-sell services.
4. Flexibility to adapt to changing work environments and schedules.
5. Reliable, punctual, and team-oriented.
6. Basic computer literacy and experience with POS systems.

Job Type: Full-time

Work Location: Jabal Ali

Only immediate joiners will be contacted.