Customer Service Representative (Freezone Experience is a MUST)

Tafaseel Group Holding; Ajman; On-site; AED 60,000 - 120,000; Full time

Job summary

Tafaseel Group Holding is looking for a highly motivated Customer Service Representative focused on Freezone operations. This role involves being the first point of contact for customers, managing inquiries and resolving issues effectively. Ideal candidates will possess strong communication skills and a deep understanding of Freezone procedures. Join a dynamic team that values customer satisfaction and continuous improvement.

Qualifications

• Proven experience as a Customer Service Representative, preferably in a Freezone environment.
• Familiarity with customer service tools and platforms is essential.
• Positive attitude and team-oriented mindset.

Responsibilities

• Respond to customer inquiries via multiple channels in a timely manner.
• Resolve product, order, and return-related issues efficiently.
• Collaborate with teams to enhance the customer experience.

Skills

Communication

Problem-Solving

Multitasking

Attention to Detail

Tools

CRM Tools

Zendesk

Freshdesk

Salesforce

Job description

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.

Key Responsibilities:

• Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner
• Resolve product, order, shipping, and return-related issues efficiently and empathetically
• Process orders, refunds, and exchanges through internal systems
• Monitor and manage customer reviews and feedback to enhance the customer experience
• Collaborate with logistics, warehouse, and product teams to address customer concerns
• Maintain accurate records of customer interactions in CRM tools
• Identify trends in customer issues and suggest improvements to internal processes
• Support promotional campaigns, product launches, and seasonal sales
  
  
  

Requirements:

• Proven experience as a Customer Service Representative, preferably in a Freezone environment
• Freezone experience is a must
• Familiarity with customer service tools and platforms
• Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Positive attitude and team-oriented mindset
• [Preferred] Experience handling international customers or multi-language support