Customer Service Representative - Fixed Term

Stryker; Dubai; Hybrid; AED 100,000 - 120,000; Full time

Job summary

A leading medical technology company in Dubai seeks a professional for customer order processing and support. The ideal candidate will have 2-3 years of experience, proficiency in Microsoft Office, and strong communication skills in English. Responsibilities include handling customer orders, providing excellent service, and assisting with after-sales care. This hybrid role emphasizes attention to detail and customer satisfaction.

Qualifications

• Minimum 2-3 years of experience in a related field.
• Experience with ERP is desirable.
• Proficient in written and spoken English at least at an Intermediate/Upper Intermediate level.

Responsibilities

• Process customer orders and monitor delivery.
• Provide excellent customer service via phone or email.
• Assist with after-sales care including replacements.

Skills

Customer service

Communication skills

Attention to details

Proficiency in Microsoft Excel

Experience with ERP

Problem-solving

Education

Diploma/Degree related to the field

Job description

Work Flexibility: Hybrid

What you will do :

• Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
• Work with the Purchasing team Suppliers Commercial teams RAQA Finance and Logistics teams on matters related to orders processing
• Support with shipments arrangement (getting instructions from customers work with supplier warehouse and logistics team providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone or e-mail interaction
• Support RAQA Team with quality issues and any other quality related matters (RMA booking etc.)
• Process and follow up customers complaints
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care including replacements in close cooperation with Technical Service and RAQA
• Communicate effectively with Customers and respond to their requests
• Assist the implementation of Discounts and FOC Policy
• Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved

What you need:

• Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
• Experience with ERP is desirable
• Advanced proficiency in Microsoft Office with a focus on Excel
• Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
• Responsibility perseverance attention to details
• Experience working with large databases
• Excellent communication skills handling objections
• Strong customer satisfaction focused

Travel Percentage: None

Required Experience:

Unclear Seniority