Customer Service Representative- Family Book

AMS International UAE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Abu Dhabi is seeking a candidate to manage inbound calls and emails effectively. Responsibilities include scheduling orders, addressing customer complaints, and ensuring prompt responses to emails. The ideal candidate should excel in communication and provide a friendly customer experience. This position offers a salary of AED 5,000 with a 5-day working week.

Responsibilities

• Answer incoming calls on time and in a friendly manner.
• Schedule orders as per the customer’s request.
• Evaluate escalations and complaints of the callers and provide proper solutions.
• Boost customer loyalty by offering a proper experience over the phone.
• Handle emails and respond within 24 hours SLA.
• Escalate customer complaints.
• Respond to the needs of customers and provide personalized service.

Job description

Working Days: 5 Days from office

Working Hours: 6 Hours (5 active work hours + 1 hour lunch break)

Salary: AED 5,000 without NAFIS

Responsibilities

• Inbound Calls
• Emails

• Inbound Calls
• Answer incoming calls on time and friendly manner.
• Schedule orders as per the customer’s request.
• Evaluate escalations and complaints of the callers and provide proper solutions.
• Boost customer loyalty by offering a proper experience over the phone.

• Emails
• Handle emails and respond within 24 hours SLA.
• Escalate customer complaints.
• Respond to the needs of customers and provide personalized service